At a Glance
- Tasks: Provide reception and support to clients in a respectful and flexible manner.
- Company: Join Brook, a leading organisation in sexual health services.
- Benefits: Enjoy a 4 Day Week, generous leave, and excellent training opportunities.
- Other info: Enhanced DBS check required; great career growth potential.
- Why this job: Make a difference while working in a supportive and dynamic environment.
- Qualifications: Experience in reception or admin, with strong communication skills.
The predicted salary is between 31650 - 43607 £ per year.
Contract: Permanent
Location: Brook Manchester
Upon completing your probationary period, you will be eligible to join the 4 Day Week program, allowing you to work 20% fewer hours without a decrease in salary.
Job Responsibilities
- Provide reception, referral, and information to clients in a flexible, respectful and non‑judgemental manner, including referring to others, answering queries.
- Maintain up‑to‑date records and files.
- Use IT systems and word processing as appropriate.
Qualifications & Experience
- Experience/understanding of confidentiality issues for young people accessing sexual health services.
- Previous receptionist or administrative experience.
- Experience of telephone work, e.g., managing and directing incoming calls and supporting clients over the phone.
- Experience of record keeping, including updating basic client information and filing and storage of records.
- Experience of word processing and inputting and retrieving information from a computer system.
Benefits
- 4 Day Week – 20% fewer hours without salary decrease.
- Annual leave – 28 days per annum, increasing to 33 days plus 8 bank holidays.
- Sick pay (from 3 up to 12 weeks fully paid).
- Cycle to Work up to £1k.
- Employee Assistance Programme (EAP).
- Long service awards.
- Maternity and paternity pay.
- Pension scheme – Employee pension contributions matched by Brook up to 4% of qualifying earnings.
- Training and development opportunities.
- Coaching.
Additional Requirements
- This role requires an enhanced DBS check.
- Candidates must be able to provide paperwork demonstrating their right to work in the UK.
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission to the Disclosure and Barring Service to check for any previous criminal convictions.
Application
Please ensure your supporting statement refers to the person specification to increase your chance of progressing to the interview stage. The role specification can be found on the application form.
Receptionist employer: Brook
Brook is an exceptional employer that prioritises the wellbeing and professional growth of its employees. With a unique 4-day work week, generous annual leave, and a supportive work culture, Brook fosters a healthy work-life balance while providing opportunities for meaningful outreach in education and wellbeing. Employees benefit from a comprehensive package including sick pay, Cycle to Work schemes, and a pension plan matched by the company, making it an attractive place for those seeking rewarding employment in a dynamic environment.
