At a Glance
- Tasks: Support young people in sexual health services through hands-on care and community outreach.
- Company: Brook, the UK's leading sexual health and wellbeing charity.
- Benefits: Enjoy a 4-day work week, generous leave, and flexible working options.
- Other info: Join a dynamic environment with opportunities for training and career growth.
- Why this job: Make a real difference in young people's lives while working in a supportive team.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Brook is looking for a compassionate, proactive Clinical Support Worker to join our sexual health service. This varied role combines hands-on clinical support, administration and community outreach, with a strong focus on creating safe, welcoming and non-judgemental services for young people. You will work alongside nurses, doctors and other professionals to support patients in clinics, over the telephone, through digital pathways and in community settings. Whether you are helping a young person access testing, providing condoms and practical information, supporting a clinical procedure or taking part in outreach activities, you will help ensure every interaction is respectful, inclusive and centred on the individual’s needs.
Essential criteria
- Experience of working with the public in a customer service or public-facing role
- The ability to work independently, use your initiative and contribute effectively to a multidisciplinary team
- Strong verbal and non-verbal communication skills, including the ability to engage people with different backgrounds, needs and communication styles
- A calm, thoughtful approach to challenging situations.
About the role
- Hours: Full-Time 37.5 Hours per week
- Upon completing your probationary period, you will be eligible to join the 4 Day Week program, which allows you to work 20% fewer hours without a decrease in salary
- Contract: Permanent
- Location: Brook Dudley
- Salary: £26227.50 per annum FTE
- Closing date: 10/09/2026
About Brook
Brook is the UK's leading sexual health and wellbeing charity. We are committed to changing attitudes, challenging prejudice and championing equality. Our unique combination of clinical services and education programmes are designed to meet individual needs and instil positive behaviours that influence their whole lives. Our digital solutions help us reach even greater numbers of young people and professionals, and our expansion into all-age services ensures that whole communities can benefit from our inclusive, non-judgemental approach to sexual and reproductive health. We are continuously listening to and learning from our service users and the communities we support. We amplify the voices of those who face barriers to access, ensuring that sexual health remains high on the political agenda and that law, policy and practice is aligned with what they need.
Benefits of working for Brook
- 4 Day Week (Working 20% hours less without salary decrease)
- Annual leave – 28 days per annum, increasing up to 33 days plus 8 bank holidays
- Sick pay (from 3 up to 12 weeks fully paid)
- Flexible working
- Gratitude scheme
- Assisted purchase scheme
- Cycle to Work up to £1k
- Employee Assistance Programme (EAP)
- Long service awards
- Maternity and paternity pay
- Pension scheme – Employee pension contributions matched by Brook up to 4% of qualifying earnings
- Training and development opportunities
- Coaching
Please note – this role requires the successful applicant to undertake an enhanced DBS check. Candidates must be able to provide paperwork demonstrating their right to work in the UK. Please note: internal applicants with live sanctions will not be considered for this role. Due to the high number of applications for this post, it will not be possible to respond to every application. We will contact you within 4 weeks of the closing date if you have been shortlisted for the role. Thank you for your interest in working for Brook.
Brook Safeguarding with Purpose Working with People Safely. Safe Place, Safe People.
Clinical Support Worker in Dudley employer: Brook
Brook is an exceptional employer that prioritises the wellbeing and professional growth of its employees. With a unique 4-day work week, generous annual leave, and a supportive work culture, Brook fosters a healthy work-life balance while providing opportunities for meaningful outreach in education and wellbeing. Employees benefit from a comprehensive package including sick pay, Cycle to Work schemes, and a pension plan matched by the company, making it an attractive place for those seeking rewarding employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Support Worker in Dudley
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Brook.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Brook.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Brook, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinical Support Worker in Dudley
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Brook.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Brook.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Brook. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Brook. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Brook
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Brook’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
