At a Glance
- Tasks: Be the friendly face of our clinics, managing reception and providing top-notch admin support.
- Company: Join Brook, the UK's leading sexual health and wellbeing charity.
- Benefits: Enjoy a 4-day work week, generous leave, and fully paid sick pay.
- Other info: Great career growth opportunities and a chance to work with a passionate team.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Previous receptionist or admin experience and good communication skills required.
The predicted salary is between 26227 - 26227 £ per year.
This role is for a receptionist/administrative position at Brook Sexual Health Cornwall located in Truro/Pool, with occasional coverage of Newquay. The successful candidate will act as the first point of contact for clients and visitors in our clinics, providing excellent communication and administrative support in a busy reception environment. There is some evening and weekend work.
Job Details
- Contract: Permanent
- Location: Cornwall (Truro/Pool based)
- Salary: £26,227 per annum (Upon completing your probationary period, you will be eligible to join the 4 Day Week program, which allows you to work 20% fewer hours without a decrease in salary)
Responsibilities
- Serve as the friendly and professional first point of contact for clients and visitors to the clinics.
- Manage front‑desk reception duties, including greeting visitors, handling phone calls, and scheduling appointments.
- Write, manage and distribute correspondence.
- Operate and maintain computer systems for data entry, information retrieval, and record keeping.
Qualifications
- Previous receptionist or administrative experience.
- Experience of managing and writing correspondence.
- Experience of word processing and inputting and retrieving information from a computer system.
- GCSEs or equivalent in English Language and Maths (or equivalent).
Benefits
- 4 Day Week (20% hours less without salary decrease)
- Annual leave – 28 days per annum, increasing up to 33 days plus 8 bank holidays
- Fully paid sick pay (from 3 up to 12 weeks)
- Cycle to Work up to £1,000
- Employee Assistance Programme (EAP)
- Long service awards
- Maternity and paternity pay
- Pension scheme – Employee pension contributions matched by Brook up to 4% of qualifying earnings
- Training and development opportunities
- Coaching
Application Information
Please read the attached role specification for full person specification details. Ensure your supporting statement refers to the person specification to assist in a successful sift. Candidates must be able to provide paperwork demonstrating their right to work in the UK. To learn more about the role and person specification please refer to the attached 'role specification' which can be found on the application form. Internal applicants with live sanctions will not be considered for this role. We reserve the right to close this vacancy when we have received sufficient applications. Please apply as soon as possible. Due to the high number of applications, we will not be able to respond to every applicant. We will contact shortlisted candidates within 4 weeks of the closing date.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission to the Disclosure and Barring Service (formerly CRB) will be required to check for any previous criminal convictions.
About Brook
Brook is the UK’s leading sexual health and wellbeing charity. We are committed to changing attitudes, challenging prejudice and championing equality. Our unique combination of clinical services and education programmes meet individual needs and influence positive behaviours across all ages. Our digital solutions help us reach even greater numbers of young people and professionals, ensuring that sexual and reproductive health remains inclusive and accessible. We continuously listen to and learn from service users and communities, amplifying the voices of those who face barriers to access.
Reception and Administrative Worker in Cornwall employer: Brook
Brook Sexual Health Cornwall is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With benefits like a 4 Day Week programme, generous annual leave, and comprehensive training opportunities, staff can thrive both personally and professionally in the vibrant community of Truro/Pool. Join us in making a meaningful impact on sexual health and wellbeing while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Administrative Worker in Cornwall
✨Tip Number 1
Make sure you know the ins and outs of the role you're applying for. Familiarise yourself with Brook's mission and values, so you can show how you fit in during interviews. This will help us see your passion for the job!
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact, so being friendly and professional is key. Try role-playing with a friend to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the application process and what it's like to work at Brook. They might even give you a heads-up on what the interviewers are looking for.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us that you're genuinely interested in joining our team at Brook.
We think you need these skills to ace Reception and Administrative Worker in Cornwall
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences make you a great fit.
Tailor Your Statement:Make sure to refer to the person specification in your supporting statement. Highlight your relevant experience and skills that match what we’re looking for, especially in communication and administrative tasks.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and ensure your points are easy to understand, as this reflects your ability to communicate effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our organisation there.
How to prepare for a job interview at Brook
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception and Administrative Worker. Familiarise yourself with the specific tasks mentioned in the job description, like managing front-desk duties and handling correspondence. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As the first point of contact for clients and visitors, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, whether it’s through greeting visitors or managing phone calls. Practising clear and friendly responses can also help you feel more confident during the interview.
✨Highlight Your Administrative Experience
Make sure to discuss your previous receptionist or administrative experience in detail. Talk about your familiarity with computer systems for data entry and record keeping, as well as any experience you have with scheduling appointments. This will reassure the interviewers that you have the skills needed to thrive in a busy reception environment.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the role and the organisation. You might ask about the team you'll be working with or how they support professional development. This shows that you're engaged and serious about the opportunity, plus it gives you valuable insights into the workplace culture.
