At a Glance
- Tasks: Deliver top-notch customer service and manage orders in a fast-paced team.
- Company: Join a supportive team in Appley Bridge with a focus on collaboration.
- Benefits: Enjoy 24 days holiday, healthcare cash plan, and a generous pension scheme.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a real difference by helping customers and ensuring smooth deliveries.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 28272 - 28272 £ per year.
Location: Appley Bridge
Job Type: Full Time, Permanent
Salary: £28,272 per annum
Hours: 37.5 hours per week (8:30am - 5:00pm, Monday to Friday, with 1-hour unpaid lunch)
The Role
We are recruiting for a Customer Service Advisor to join our clients busy and supportive team based in Appley Bridge. This is a fantastic opportunity for someone passionate about delivering excellent customer service while working in a fast-paced, collaborative environment.
You will play a key role in managing customer orders, coordinating with suppliers, and ensuring smooth and timely delivery of products. The position also involves handling queries, monitoring stock levels, and providing administrative support across the team.
Key Responsibilities
- Answering telephone calls professionally and courteously
- Processing customer orders accurately and efficiently
- Managing direct shipments from supplier to customer
- Placing orders with internal and external suppliers and arranging deliveries
- Monitoring stock levels in line with demand and supplier lead times
- Managing customer expectations and communicating proactively regarding any issues
- Handling invoice queries and raising credit notes where required
- Supporting across different operational areas, including specification (key accounts) and merchant & distribution
- Maintaining confidentiality when handling sensitive customer information
- Supporting the wider team with any additional tasks as required
About You
- Previous experience in a customer service role
- Strong attention to detail and high level of accuracy
- Excellent organisational skills and ability to prioritise workload
- Outstanding communication skills - both written and verbal
- Confident IT user with good knowledge of Microsoft Office
- Ability to work under pressure and meet deadlines
- Self-motivated, proactive, and a strong team player
- Takes ownership of tasks and sees them through to resolution
- Experience within construction or roofing (desirable but not essential)
Benefits
- 24 days holiday, increasing to 25 and 26 days after 2 years' service
- Healthcare cash plan
- Salary sacrifice pension (7% employer contribution / 5% employee contribution)
- Employee Assistance Programme
Customer Service Advisor in Wigan employer: Brook Street
Join a dynamic and supportive team at a leading higher education institution in Bath, where your skills as a Digital Print Assistant will be valued and nurtured. With a focus on professional development and a commitment to delivering high-quality work, you'll enjoy a collaborative work culture that prioritises customer service and excellence. This role offers the unique advantage of working in an educational environment, providing opportunities for growth and learning while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Wigan
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brook Street. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brook Street before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Wigan
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brook Street:Your cover letter is your chance to shine! Tell us why you want to work at Brook Street specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brook Street!
How to prepare for a job interview at Brook Street
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
