Working Pattern: Monday to Friday, 9:00am to 5:00pm
Please note: This role is subject to successful security vetting. Candidates must be willing to undergo the vetting process, which can take several weeks to complete prior to starting employment.
About the Role
We are recruiting for a
Case Administrator to support the effective delivery of probation services in Liverpool. This is an excellent opportunity for an organised and detail-oriented individual with strong administrative and communication skills to join a busy public sector environment.
In this varied role, you will provide vital administrative support to ensure accurate case management, effective communication with internal teams and external agencies, and the smooth running of day-to-day operations.
Key Responsibilities
- Maintain accurate records relating to people on probation and victims on approved databases.
- Support referrals and communication between offender management teams, victims, intervention providers, partner agencies and other stakeholders.
- Prepare, maintain and update case records, files and management information.
- Receive, process and distribute information through telephone, email and written correspondence.
- Provide reception and telephone enquiry support when required.
- Act as a point of contact within the team for specific areas of work.
- Arrange appointments, directions and practical requirements to support sentence plans.
- Carry out enforcement administration activities.
- Process travel expenses, vouchers and related financial administration in line with procedures.
- Organise equipment, facilities and resources required for case management activities.
- Undertake administration tasks relating to ViSOR and other specialist systems where required.
- Support meetings by coordinating agendas, taking minutes and distributing action points.
- Ensure compliance with Health and Safety policies and procedures.
- Provide administrative cover across teams as required.
- Support safeguarding responsibilities in accordance with organisational policies.
About You
To be successful in this role, you will have:
Essential Skills and Experience
- Experience using databases and maintaining accurate records.
- Strong IT skills, including proficiency in
Microsoft Word and basic
Microsoft Excel.
- Good keyboard and data entry skills.
- Basic numerical ability and attention to detail.
- Experience using word processing and spreadsheet software.
- Excellent verbal and written communication skills.
- Ability to communicate effectively with a wide range of stakeholders.
- Strong organisational skills and the ability to manage competing priorities.
- A professional, resilient and customer-focused approach.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Case Administrator in West Kirby employer: Brook Street
Join a dynamic and supportive team at a leading higher education institution in Bath, where your skills as a Digital Print Assistant will be valued and nurtured. With a focus on professional development and a commitment to delivering high-quality work, you'll enjoy a collaborative work culture that prioritises customer service and excellence. This role offers the unique advantage of working in an educational environment, providing opportunities for growth and learning while contributing to meaningful projects.
