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- Tasks: Support the Probation Service by managing communications and maintaining records.
- Company: Join a vital public sector team in West Bromwich.
- Benefits: Competitive pay, supportive environment, and community impact.
- Why this job: Make a difference in your community while developing essential admin skills.
- Qualifications: Strong admin and IT skills, great communication, and organisation.
- Other info: Flexible hours with opportunities for evening shifts and career growth.
The predicted salary is between 10 - 15 £ per hour.
Join a vital team making a difference in your community. We’re looking for an organised and motivated Receptionist/ Administrator to support the work of the Probation Service in West Bromwich. In this role, you’ll help ensure the smooth running of day‑to‑day operations, working with sensitive information, supporting staff and people on probation, and maintaining accurate systems and records.
Key Responsibilities
- Maintain and update databases and case files
- Handle communications via phone, email, and in‑person
- Provide reception cover and support meetings
- Liaise with internal teams and external agencies
- Support enforcement and safeguarding processes
- Uphold confidentiality, equality, and health & safety standards
What we’re looking for
- Strong admin and IT skills (MS Office)
- Great communication and organisation
- Ability to handle sensitive information professionally
- Calm under pressure and confident dealing with the public
- Flexible, with a willingness to support occasional evening shifts
Requirements
- Must pass security and identity checks
- Commitment to equality, inclusion, and safeguarding policies
Interested in joining a team that supports safer communities? Apply now and start your journey with the Probation Service.
Receptionist in West Bromwich employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the public sector. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on common questions for receptionists and administrators, and don’t forget to highlight your organisational skills and ability to handle sensitive information.
✨Tip Number 3
Show your enthusiasm! When you get the chance to meet potential employers, whether in person or virtually, let your passion for supporting the community shine through. It’s all about making a connection!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Receptionist in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Receptionist/Administrator role. Highlight your admin and IT skills, especially with MS Office, and any experience handling sensitive information. We want to see how you can support our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting the Probation Service and how your skills align with the job description. Let us know what makes you the perfect fit!
Showcase Your Communication Skills: Since this role involves liaising with various teams and the public, make sure to demonstrate your strong communication skills in your application. We love candidates who can convey their thoughts clearly and confidently!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Brook Street
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator in the public sector. Familiarise yourself with the key tasks like maintaining databases, handling communications, and supporting meetings. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Receptionist, you'll be the first point of contact for many people. Practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated in previous roles, especially when dealing with sensitive information or under pressure. This will demonstrate your ability to handle the public professionally.
✨Highlight Your Organisational Skills
Being organised is crucial in this role. Bring examples of how you've managed multiple tasks or maintained accurate records in the past. You might even want to mention any specific tools or software you've used, particularly MS Office, to show you're tech-savvy and ready to hit the ground running.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations, such as managing conflicts or maintaining confidentiality. Think of scenarios from your past experiences where you successfully navigated challenges. This will help you illustrate your problem-solving skills and calmness under pressure.
