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- Tasks: Handle and resolve customer complaints with empathy and professionalism.
- Company: Join a dynamic team in a customer-focused environment.
- Benefits: Competitive salary, full-time hours, and potential for extension.
- Why this job: Make a real difference by advocating for customers and ensuring fair outcomes.
- Qualifications: Experience in complaints handling and excellent written communication skills.
- Other info: Opportunity to grow in a supportive workplace with training provided.
The predicted salary is between 24000 - 36000 £ per year.
Watford (on-site) - Up to £30,000 pro rata
Shifts between 8am-8pm, Monday-Sunday
Full-time | 6-month FTC (with potential extension)
Are you a strong written communicator with a passion for fair outcomes and great customer service? We are recruiting a Written Complaints Handler to manage and resolve customer complaints with accuracy, empathy, and professionalism.
Key Responsibilities:- Investigate and resolve customer complaints in line with company and regulatory standards
- Produce clear, high-quality written responses that reflect the company's tone and values
- Resolve customer queries including account, system, and retail-related issues
- Escalate complex cases where required
- Complete administrative and data entry tasks
- Attend training to maintain product and regulatory knowledge
- Act as a brand ambassador while meeting performance targets (KPIs)
- Previous complaints handling experience in a regulated or customer-focused environment
- Excellent written communication skills with a clear, empathetic style
- Strong customer advocacy and attention to detail
- Ability to work collaboratively and manage multiple stakeholders
- Confident using Microsoft Office (Word, Excel, Outlook)
Complaints handler in Watford employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints handler in Watford
✨Tip Number 1
Before you even step into that interview, do your homework! Research the company and its values. This way, when they ask why you want to work with them, you can hit them with some solid reasons that show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for complaints handlers, like how you’d handle a tricky customer. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
When you’re in the interview, don’t just talk about your skills—show them! Use examples from your past experiences where you’ve successfully resolved complaints or improved customer satisfaction. This will make your answers more relatable and impactful.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Complaints handler in Watford
Some tips for your application 🫡
Show Off Your Writing Skills: Since we're looking for a strong written communicator, make sure your application showcases your writing prowess. Use clear and concise language, and don’t shy away from demonstrating your empathetic tone – it’s key in handling complaints!
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Highlight any previous complaints handling experience and how you’ve successfully resolved issues in the past. Personalise your application to show us why you’re the perfect fit!
Be Professional Yet Approachable: While we want to see your professional side, don’t forget to let your personality shine through! We value authenticity, so feel free to express your passion for customer service and fair outcomes in a way that feels true to you.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Brook Street
✨Know Your Stuff
Before the interview, make sure you understand the company’s values and how they align with your own. Familiarise yourself with their complaint handling process and any relevant regulations. This will show that you’re not just interested in the role, but also in the company’s mission.
✨Showcase Your Communication Skills
As a Written Complaints Handler, your ability to communicate clearly and empathetically is crucial. Prepare examples of how you've effectively resolved complaints in the past. Practise articulating your thoughts concisely, as this will reflect your written communication skills during the interview.
✨Demonstrate Empathy
During the interview, highlight your understanding of customer frustrations and how you’ve handled them. Use specific examples to illustrate your empathetic approach. This will help the interviewer see that you can connect with customers on a personal level, which is key for this role.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific complaint scenarios. Think through potential situations and how you would resolve them while adhering to company policies. This preparation will help you respond confidently and demonstrate your problem-solving skills.
