Admin Officer
Location: Torquay, TQ2-7AZ Monday-Friday 9am-5pm Pay Rate: £12.86ph
If you're calm under pressure, confident speaking with people and passionate about helping others access justice, our client has a fantastic opportunity in Torquay, this role combines customer service, administrative support and operational help to ensure court services run smoothly-especially when users need clarity and reassurance.
What you'll be doing:
* Undertaking administrative tasks to prepare for, facilitate and complete hearing activity
* Supporting users and stakeholders via face-to-face engagement, inbound/outbound telephone contact, and responding to correspondence in different formats
* Using service scripts and knowledge articles to signpost the right support and provide clear, consistent information-particularly for users with specific or complex needs
* Following complaints policies and procedures, providing timely responses to help prevent escalation, and updating systems when required
* Processing work in line with standard operating procedures to meet performance targets and maintain service standards
* Handling case files with accurate data entry and secure information management, complying with retention and data loss protocols
* Managing jury service tasks including selection, deferral, reassignment and attendance tracking, as well as processing related expenses and court fees
* Assisting with listing and scheduling, supporting urgent matters and adhering to listing policies
* Supporting enforcement procedures including financial assessments, fine collection support, and producing basic statistical and financial reports
* Contributing to health and safety operations, including PEEPs, facility checks, issue logging and key/safety governance under team leader guidance
* Identifying risks relating to HMCTS buildings and informing the Senior Person on Site (SPoS) as required
What you'll bring:
* Strong customer service skills with the ability to provide clear, accurate information with empathy
* Confidence communicating with a wide range of people, including those with complex needs
* A careful, compliance-minded approach to data handling and administrative accuracy
* Ability to follow procedures and work to performance and service standards
* Clear, professional judgemen...
Admin Officer in Torquay employer: Brook Street
Join a dynamic and supportive team at a leading higher education institution in Bath, where your skills as a Digital Print Assistant will be valued and nurtured. With a focus on professional development and a commitment to delivering high-quality work, you'll enjoy a collaborative work culture that prioritises customer service and excellence. This role offers the unique advantage of working in an educational environment, providing opportunities for growth and learning while contributing to meaningful projects.
