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- Tasks: Provide vital telephone support and manage administrative duties for family-related court cases.
- Company: Join HM Courts & Tribunals Service, a key player in the justice system.
- Benefits: Earn ÂŁ12.36 per hour, enjoy hybrid working, and receive training.
- Why this job: Make a real difference by supporting individuals in need through effective communication.
- Qualifications: Strong phone skills, resilience, and a willingness to learn are essential.
- Other info: Convenient office location with excellent career development opportunities.
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and must serve all those who call on it, from the most vulnerable people in our society to families in crisis, claimants and commercial businesses. HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.
Job Title: Telephony Officer (Full‑Time, Temporary)
Location: Bury St Edmund\’s
Salary: ÂŁ12.36 per hour
Working Hours: 9:00 am – 5:00 pm, 37 hours per week
About the Role
Our client, a leading public sector organisation, is looking for a proactive and reliable Telephony Officer to join their team on a full‑time, temporary basis at HMCTS Bury St Edmund\’s. This is a heavily telephone‑based role where you will be the first point of contact for individuals involved in family‑related court cases, providing crucial support over the phone. If you’re looking for a fast‑paced, communication‑driven role, this is the perfect opportunity for you.
What\’s on Offer
- Hourly rate: ÂŁ12.36 per hour, plus holiday entitlement and a pension scheme
- Hybrid working: 3 days in the office, 2 days from home
- Training provided: Two weeks of office‑based training to get you fully up to speed
- Convenient location: The office is next to the bus station and close to local amenities for your office days
Key Responsibilities
- Telephony support: Answering and managing calls regarding hearing dates, providing assistance, and addressing queries from individuals involved in family‑related court cases
- Document preparation: Preparing papers and files for court hearings, tribunals, and meetings
- Data management: Updating records on an in‑house system, managing casework, and verifying documents
- General office duties: Photocopying, filing, opening and dispatching post, and booking meeting rooms
- Supporting meetings and training: Organising and preparing agendas, handouts, and meeting instructions
What We’re Looking For
- Resilient and able to handle a high volume of calls and inquiries
- Organised with the ability to multitask and manage competing priorities
- Detail‑oriented with a strong focus on accuracy
- Flexible and willing to take on new tasks as needed
- A team player, while also capable of working independently
Requirements
- Ability to work in a fast‑paced, telephone‑driven environment
- Strong communication and interpersonal skills, particularly over the phone
- Willingness to learn and develop new skills
Brook Street is proud to support the Armed Forces Covenant and guarantee interview opportunities for veterans and spouses/partners of military personnel who meet the essential criteria for the vacancy. As a Disability Confident Leader and Gold Award holder from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria, we encourage you to register your interest via the Brook Street website.
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Telephony/Admin Officer employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephony/Admin Officer
✨Tip Number 1
Get to know the company! Research HMCTS and understand their mission. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is heavily telephone-based, try role-playing with a friend or family member. Focus on clear communication and handling queries effectively to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees of HMCTS on LinkedIn. They can provide insights about the work culture and might even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to take the next step in your career with us at StudySmarter.
We think you need these skills to ace Telephony/Admin Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Telephony/Admin Officer role. Highlight your communication skills and any relevant experience in a fast-paced environment, as this is key for the job!
Showcase Your Resilience: Since this role involves handling a high volume of calls, it’s important to demonstrate your ability to stay calm under pressure. Share examples from past experiences where you’ve successfully managed challenging situations.
Be Detail-Oriented: Attention to detail is crucial for this position. When filling out your application, double-check for any typos or errors. This shows us that you take pride in your work and understand the importance of accuracy.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets seen by the right people, and we can’t wait to hear from you!
How to prepare for a job interview at Brook Street
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Telephony Officer. Familiarise yourself with the key tasks like managing calls, document preparation, and data management. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role is heavily telephone-based, practice speaking clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you would handle common queries related to family court cases. This will help you feel more at ease during the actual interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and priorities. Think of examples from your past experiences where you successfully juggled various responsibilities. Highlighting your organisational skills will reassure the interviewer that you can thrive in a fast-paced environment.
✨Demonstrate Your Resilience
The role requires handling a high volume of calls, so be ready to talk about how you cope under pressure. Share specific instances where you've dealt with challenging situations or difficult callers, and explain how you maintained professionalism and composure throughout.