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- Tasks: Assist tenants with repairs, coordinate with contractors, and manage property inspections.
- Company: Community-focused housing organisation in Inverness, dedicated to quality housing services.
- Benefits: Part-time hours, hybrid working, and a supportive team environment.
- Why this job: Make a difference in your community while gaining valuable experience in property management.
- Qualifications: Strong communication skills, attention to detail, and a valid driving licence required.
- Other info: Opportunity for growth and learning in a collaborative workplace.
The predicted salary is between 20000 - 25000 £ per year.
Join a dedicated and community-focused housing organisation based in Inverness, committed to providing quality housing management and letting services within a supportive environment. We operate as a private landlord managing a small portfolio of properties and offer letting agency services to rural community groups. Our team values professionalism, integrity, and a proactive approach to housing management, making us an attractive employer for those looking to develop their career in property and housing services. We pride ourselves on fostering a collaborative workplace that encourages growth and continuous learning.
Job Responsibilities
- Act as the primary contact for tenants reporting repairs and maintenance issues, ensuring all requests are logged accurately.
- Coordinate with contractors to instruct repairs, follow up on work progress, and ensure timely completion.
- Manage scheduled servicing requirements to ensure properties remain compliant with all private landlord legislation.
- Arrange and conduct property inspections and viewings, including travel to properties (driver's licence and access to a vehicle required; travel expenses paid).
- Maintain effective communication with tenants regarding housing management matters.
- Prepare and manage tenancy documentation, ensuring accuracy and compliance.
- Keep CRM system records up to date, logging all housing management actions diligently.
- Assist the Housing Manager in managing rent accounts and other housing management functions.
- Develop marketing materials for housing opportunities, including uploading information onto the website, CRM system, and social media platforms.
- Process application forms and respond to enquiries in a professional manner.
Required Skills & Qualifications
- Excellent communication and interpersonal skills, with the ability to engage effectively with tenants and contractors.
- Strong organisational skills with attention to detail for accurate record keeping and administration.
- Proficiency in IT, with confidence in navigating CRM systems and other digital tools.
- Ability to work independently, demonstrating initiative while understanding when to seek approval.
- Understanding or willingness to learn about the private letting market and landlord responsibilities.
- Knowledge of GDPR requirements related to personal data handling.
- Valid driving licence and access to a vehicle for property inspections and viewings.
- Experience or qualification in letting agency work (desirable but not essential).
- Experience in property management, repairs coordination, or housing services is advantageous.
Hours/Days
This role is offered on a part-time basis - 21 hours per week, approximately three days per week, with a fixed schedule including Fridays from 09:00 to 17:00. We support hybrid working arrangements, primarily working from our Inverness office, with travel to properties as required.
Housing & Repairs Assistant in Tain employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing & Repairs Assistant in Tain
✨Tip Number 1
Get to know the company! Research their values and mission, especially since they focus on community and housing management. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with tenants and contractors, being able to express yourself clearly and confidently is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive during the interview! Prepare questions about their current projects or challenges in housing management. This shows that you’re not just there to answer questions but are also thinking about how you can contribute.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a simple way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Housing & Repairs Assistant in Tain
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing & Repairs Assistant role. We want to see how you can contribute to our community-focused approach!
Show Off Your Communication Skills: Since this role involves a lot of interaction with tenants and contractors, let us know about your excellent communication skills. Share examples of how you've effectively engaged with others in previous roles.
Be Detail-Oriented: Attention to detail is key in this position, especially when it comes to record keeping and managing tenancy documentation. Make sure your application reflects your organisational skills and accuracy.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Brook Street
✨Know Your Stuff
Make sure you understand the role of a Housing & Repairs Assistant inside out. Familiarise yourself with the responsibilities listed in the job description, especially around tenant communication and repairs coordination. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with tenants and contractors, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you've effectively resolved issues or communicated complex information clearly. This will highlight your suitability for the role.
✨Get Organised
With strong organisational skills being a key requirement, come prepared to discuss how you manage your time and keep records. You might want to share specific tools or methods you use to stay organised, especially if they relate to CRM systems or property management.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to learn more about their approach to housing management.