Customer Account Advisor (BBBH449943) Stratford-upon-Avon, England
Salary: GBP26800 - GBP26800 per annum
We are looking for an experienced Customer Account Manager to join a busy, customer-focused team.
In this role, you'll be responsible for managing customer accounts, handling inbound and outbound calls, negotiating affordable payment arrangements, resolving account queries, maintaining accurate records, and supporting customers to find positive outcomes while delivering excellent customer service.
What's on offer?
- 37.5 hours per week
- Hybrid working available (up to 2 days from home once fully trained and meeting performance expectations)
- Monday to Friday
- Previous call centre experience
- Strong communication and negotiation skills
- Ability to confidently manage sensitive customer conversations
Please note: Applications without debt collection/debt recovery experience and call centre experience will not be considered.
Location: Stratford-upon-Avon
We are looking for an experienced Customer Account Manager to join a busy, customer-focused team.
In this role, you'll be responsible for managing customer accounts, handling inbound and outbound calls, negotiating affordable payment arrangements, resolving account queries, maintaining accurate records, and supporting customers to find positive outcomes while delivering excellent customer service.
What's on offer?
- 37.5 hours per week
- Hybrid working available (up to 2 days from home once fully trained and meeting performance expectations)
- Monday to Friday
- Previous call centre experience
- Strong communication and negotiation skills
- Ability to confidently manage sensitive customer conversations
Please note: Applications without debt collection/debt recovery experience and call centre experience will not be considered.
Location: Stratford-upon-Avon
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Customer Account Advisor in Stratford-upon-Avon employer: Brook Street
Join a dynamic and supportive team at a leading higher education institution in Bath, where your skills as a Digital Print Assistant will be valued and nurtured. With a focus on professional development and a commitment to delivering high-quality work, you'll enjoy a collaborative work culture that prioritises customer service and excellence. This role offers the unique advantage of working in an educational environment, providing opportunities for growth and learning while contributing to meaningful projects.
