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- Tasks: Handle inbound calls and provide guidance on court-related queries.
- Company: Join a supportive recruitment agency with a focus on public service.
- Benefits: Hybrid working, competitive hours, and valuable experience in the public sector.
- Why this job: Make a difference by helping individuals navigate important legal processes.
- Qualifications: Experience in customer service; public sector experience is a plus.
- Other info: Temporary contract until September 2026 with potential for growth.
The predicted salary is between 36000 - 60000 £ per year.
A recruitment agency is looking for a Customer Service Advisor for an office-based role transitioning to hybrid. The successful candidate will handle inbound calls and provide accurate guidance on court-related queries. Experience within the Public Sector is beneficial.
The initial contract is temporary until September 2026, working 37 hours a week, Monday to Friday. A basic DBS check and 3 years' referencing are required.
This position provides a valuable opportunity while supporting individuals through important legal processes.
Public Sector Customer Service Advisor (Hybrid) in Stoke-on-Trent employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Sector Customer Service Advisor (Hybrid) in Stoke-on-Trent
✨Tip Number 1
Make sure you know your stuff! Brush up on common court-related queries and public sector processes. This will help you sound confident and knowledgeable during your interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling inbound calls, it's crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former employees in the public sector. They can provide insider tips and might even refer you to the job through our website!
✨Tip Number 4
Stay organised! Keep track of your applications and follow up if you haven’t heard back. A little persistence can go a long way in landing that Customer Service Advisor role.
We think you need these skills to ace Public Sector Customer Service Advisor (Hybrid) in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service, especially within the public sector. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping others and how your background makes you a great fit for this role. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since this role involves handling inbound calls, it’s crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Brook Street
✨Know Your Stuff
Make sure you brush up on court-related queries and the public sector. Familiarise yourself with common legal processes and terminology. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your ability to empathise with customers, especially in sensitive situations, as this is crucial for a role dealing with legal matters.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows that you’re engaged and thinking about how you can contribute to the organisation.
✨Be Professional Yet Approachable
Since this role involves interacting with individuals going through important legal processes, it’s essential to strike a balance between professionalism and approachability. Practice your tone and body language to ensure you come across as both competent and friendly.