Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage case workflows and ensure accurate document processing in a fast-paced environment.
- Company: Join a supportive public sector team in Stoke-on-Trent.
- Benefits: Competitive pay, potential hybrid work, and valuable experience.
- Why this job: Make a difference by supporting essential services and developing your admin skills.
- Qualifications: Strong admin experience, attention to detail, and good communication skills.
- Other info: Opportunity for career growth and a chance to work with a dynamic team.
The predicted salary is between 12 - 13 £ per hour.
Location: Hanley, ST1 6AU
Hours: Monday-Friday, 37 hours (9am-5pm, some flexibility required)
Contract: Temporary until March 2026 (possible extension)
Pay: £12.36 per hour, rising to £13.25
Start Date: Monday 9th February 2026
Working Pattern: Fully onsite for first few weeks, then potential hybrid (60% office / 40% home)
About the Role
Our Public Sector client is seeking several Admin Officers to join their team. You will play a key role in managing case workflows, ensuring documents are processed accurately and tasks are assigned promptly. This is a detail-focused administrative role where you will update case files, upload documentation, add comments, and ensure information is routed to the correct teams.
Key Responsibilities
- Take on new cases and update case management systems
- Upload and organise documents with accuracy
- Assign tasks to the appropriate teams
- Add clear, concise comments and case notes
- Ensure information is processed promptly and in line with guidelines
- Support the overall workflow of a fast-moving service area
- May be telephone work later down the line
What We’re Looking For
- Strong administrative experience
- High attention to detail and accuracy
- Excellent written communication skills
- Ability to manage multiple tasks and work to deadlines
- Confident using digital systems and Microsoft Office
Important Information
- Must be available to start Monday 12th January 2026
- No annual leave permitted in the first few weeks
- A clear DBS and 3 years of references are required
Apply now. Due to high volumes, only shortlisted candidates will be contacted.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Administration Officer in Stoke-on-Trent employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Officer in Stoke-on-Trent
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local events, or join online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows you’re keen and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance. Plus, it’s super easy to navigate!
We think you need these skills to ace Administration Officer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Admin Officer role. Highlight your strong administrative experience and attention to detail, as these are key qualities we're looking for.
Show Off Your Communication Skills: Since excellent written communication is a must, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively.
Highlight Relevant Experience: When detailing your work history, focus on tasks that relate to managing case workflows and using digital systems. This will show us you have the skills needed for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position without any hiccups.
How to prepare for a job interview at Brook Street
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Admin Officer. Familiarise yourself with case management systems and the importance of accuracy in document processing. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Attention to Detail
Since this role requires a high level of detail orientation, prepare examples from your past experience where your attention to detail made a difference. Whether it was catching an error in a report or ensuring documents were correctly filed, these anecdotes will highlight your suitability for the position.
✨Brush Up on Your Communication Skills
Excellent written communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few sentences about your previous experiences that demonstrate your ability to communicate effectively, especially in a fast-paced environment.
✨Be Ready for Digital Questions
As the job involves using digital systems and Microsoft Office, be prepared to discuss your proficiency with these tools. Think of specific instances where you've used technology to improve efficiency or manage tasks, as this will show that you're tech-savvy and ready to hit the ground running.
