Admin Officer
Location: St Helens County Court, St Helens WA10-1SZ Monday-Friday 9am-5pm Pay Rate: £12.86ph
If you're at your best when you're organised, calm under pressure and focused on helping people, this is a fantastic opportunity to support a busy court and family court environment. Our Client is hiring for an Admin Officer.
What you'll be doing:
- Carry out administrative duties to prepare for, facilitate and support hearings
- Provide customer-focused support to users and stakeholders via face-to-face contact, telephone (incoming and outbound) and correspondence in different formats
- Use established service scripts and knowledge to signpost users and deliver clear, consistent information especially where needs may be complex
- Follow complaints policies and procedures, responding promptly to help prevent escalation and keeping systems updated as required
- Process work under standard operating procedures to meet performance and service standards
- Handle case files with accurate data entry, secure information management and compliance with retention and data loss requirements
- Support jury service tasks, including selection, deferral, reassignment and attendance tracking, plus related expenses and court fees
- Assist with listing and scheduling to ensure efficient use of judicial time
- Support enforcement activity, including financial assessments, fine collection support and basic statistical/financial reporting
- Contribute to health and safety activity (e.g., facility checks, issue logging and PEEPs), under guidance
What you'll bring:
- Strong administration skills with an eye for accuracy and compliance
- Confidence speaking with people face to face and over the phone, with empathy and professionalism
- Clear communication skills, able to provide guidance and signposting in a way that helps people participate effectively
- A proactive approach to risk awareness and escalation when needed
- Ability to follow procedures and support performance targets
Additional information:
- This is an Enhanced DBS-level role
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
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Admin Officer in St Helens employer: Brook Street
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