Court Administrative Officer
Location: London
Full Time role Monday to Friday - 9am to 5pm
Temporary ongoing long term role
If you're calm under pressure, enjoy helping people through complex situations, and take pride in getting details right, this is a rewarding opportunity with Our Client supporting hearings across Southwark Courts.
What you'll be doing:
- Carry out administrative tasks to prepare for, facilitate, and conclude hearing activity
- Check and maintain vacancy details to ensure information is accurate and up to date
- Support users and stakeholders with face-to-face interaction, telephone (incoming and outbound), and correspondence in a range of formats
- Use service scripts and knowledge articles to signpost users to the right support and provide clear, consistent information-especially where needs are complex
- Follow complaints policies and procedures, responding promptly to prevent escalation and updating case information as required
- Maintain operational support by working to standard operating procedures and performance targets
- Handle case files, ensuring accurate data entry, secure information management, and compliance with retention/data loss protocols
- Manage jury service tasks (selection, deferral, reassignment, attendance tracking) and process related expenses and court fees
- Assist with listing and scheduling, supporting urgent matters and adherence to listing policies
- Support enforcement procedures, including financial assessments, assisting fine collection, and producing basic statistical/financial reports
- Contribute to health and safety operations (PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)
What you'll bring:
- Strong administration skills with an eye for detail and accuracy
- Confidence communicating clearly and consistently with a wide range of people
- A customer-focused approach, with empathy for users' needs
- The ability to follow policies and procedures while working to operational standards
- Sound judgement and responsiveness-especially in time-sensitive situations
Additional information:
- You’ll work using HMCTS service scripts/knowledge to guide decisions and signposting
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Southwark Court - Administration employer: Brook Street
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