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- Tasks: Support a busy team with administrative and medical casework tasks.
- Company: Join the Maritime and Coastguard Agency, a respected government organisation.
- Benefits: Earn £12.36 per hour with free parking and a supportive work environment.
- Why this job: Gain valuable experience in a customer-facing role while handling confidential information.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Perfect for organised and proactive individuals looking for career growth.
The predicted salary is between 25000 - 30000 £ per year.
Southampton | Full-Time | £12.36 per hour | Ongoing until June 2026
Working Hours
- Monday to Friday
- 8:30am - 4:30pm
- 30-minute lunch break
- 37 hours per week
We are currently recruiting on behalf of our client, the Maritime and Coastguard Agency (MCA), for a Temporary Administration and Medical Casework Officer to join their team in Southampton. This is an excellent opportunity to gain experience within a respected government organisation in a busy, customer-facing administrative role. No medical qualifications or experience are required.
This role is fully office-based (5 days per week). Due to the handling of confidential medical documentation and an ongoing office restack project to support the move towards a paperless environment, attendance in the office is essential. Free parking is available on a first come, first served basis and fills early in the morning.
The Role
You will provide administrative and medical casework support within a busy team, assisting with confidential seafarer medical documentation and delivering a high-quality service. Key responsibilities include:
- Providing general administrative support
- Managing and responding to email and telephone enquiries
- Handling confidential medical information in line with GDPR
- Supporting document management and scanning
- Assisting with process improvements as part of the move towards a paperless system by sorting through archives in the office, and working with SharePoint where required.
Key Skills and Requirements
The successful candidate will demonstrate:
- Strong communication skills
- Excellent attention to detail
- Ability to work independently and use initiative
- Confidence to ask questions if unsure rather than making assumptions
- Experience providing administrative support
- Good customer service skills, including answering telephones and emails
- Computer literacy, particularly Microsoft Outlook and Excel
- Working knowledge of GDPR when handling confidential information
- A self-motivated approach and ability to follow instruction
This role aligns with Civil Service behaviours including managing a quality service, working together, communicating and influencing, and delivering at pace. If you are organised, proactive, and confident handling sensitive information, we would be pleased to hear from you.
Administration and Medical Casework Officer in Southampton employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration and Medical Casework Officer in Southampton
✨Tip Number 1
Get to know the company! Research the Maritime and Coastguard Agency and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administration and customer service. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your attention to detail and communication skills. Share specific examples from your past experiences that demonstrate how you've successfully handled similar tasks.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have any questions.
We think you need these skills to ace Administration and Medical Casework Officer in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administration and Medical Casework Officer role. Highlight your relevant skills, like communication and attention to detail, to show us you're the perfect fit!
Show Off Your Experience: Even if you don’t have direct medical experience, share any administrative roles you've had. We want to see how your past experiences can help you thrive in this busy, customer-facing position.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to see your qualifications and skills at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Brook Street
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administration and Medical Casework Officer. Familiarise yourself with the key tasks like handling confidential medical documentation and providing administrative support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Brush Up on GDPR Knowledge
Since you'll be dealing with confidential medical information, it's crucial to have a solid understanding of GDPR regulations. Be prepared to discuss how you would handle sensitive data responsibly. This shows that you take privacy seriously and are ready to comply with legal requirements.
✨Demonstrate Strong Communication Skills
As this role involves customer-facing duties, practice articulating your thoughts clearly and concisely. Think of examples from your past experiences where you've successfully managed email and telephone enquiries. This will highlight your ability to communicate effectively, which is essential for the job.
✨Show Your Proactive Attitude
Employers love candidates who take initiative. Prepare to share instances where you've improved processes or taken charge of a project. For example, if you've ever sorted through archives or implemented a new system, mention it! This aligns perfectly with the role's focus on supporting document management and process improvements.