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- Tasks: Support the Education Authority with administrative tasks and customer service.
- Company: Join Brook Street, a leading recruitment agency supporting public sector roles.
- Benefits: Enjoy full training, holiday accrual, and mentoring support.
- Why this job: Make a difference in education while developing your skills in a supportive environment.
- Qualifications: Five GCSEs at grade C or above and one year of office experience required.
- Other info: Guaranteed interviews for veterans and candidates with disabilities who meet criteria.
The predicted salary is between 24000 - 36000 £ per year.
Brook Street (UK) Ltd are recruiting a Senior Clerical Officer for our leading Public Sector client Education Authority Northern Ireland, Belfast. As the temporary Senior Clerical Officer in the Statutory Assessment and Review Service, Belfast you will provide advice and assistance to Education Authority officers, customers, the public and other professionals as directed by the Programme Manager. You will provide administrative support for the daily functional and operational staff. You will be proficient in MS Packages such as Excel, Outlook and Word. You will be confident in the daily use of spreadsheets and databases and will conduct typing and word-processing duties. Essential Criteria: Have the equivalent of five GCSEs at grade C or above and at least one-year administrative experience in an office environment. Have good customer service skills, along with excellent verbal and written communications skills. Be a good Team player with the ability to work on one’s own initiative.Job Role: Provide administrative support in relation to all aspects of the work of the programme using the full range of IT equipment including word processing/typing, databases, spreadsheets, email, fax, intranet and internet facilities. Answer telephone calls and queries from customers and clients and accurately record the call conversation, escalating to the correct department when necessary. The assistance in the collation of factual data and statistical information from various sources to support the work of identified officers within the service. Prepare letters, minutes, notes and other clerical support to officers as appropriate and as directed by the programme manager. Use initiative, tact and diplomacy in responding to queries, issues and problems which arise within the section in the absence of the programme manager. Order and monitor supplies of stationery and office requisitions for all staff within the section along with diary management of stakeholders. Be responsible for maintaining efficient recording and filing systems within the service as directed by the programme manager. Delegate tasks to the office team in the absence of senior management. You will benefit from: Full training and induction Accrue holiday hours as you work Brook Street (UK) Ltd back-office support and mentoring Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. The rate of pay is £12.52 per hour, the hours of work are 36hrs Monday to Friday. If you would like to apply for this role, email your CV via the `Apply` link. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group
Senior Clerical Officer employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Clerical Officer
✨Tip Number 1
Familiarize yourself with the specific administrative tasks mentioned in the job description. Understanding the daily responsibilities, such as managing diaries and handling customer queries, will help you demonstrate your readiness for the role during the interview.
✨Tip Number 2
Brush up on your MS Office skills, especially Excel, Word, and Outlook. Being able to showcase your proficiency in these applications can set you apart from other candidates, as they are essential for the Senior Clerical Officer position.
✨Tip Number 3
Prepare examples of your previous administrative experience that highlight your customer service skills and ability to work independently. This will help you convey your suitability for the role effectively during the interview.
✨Tip Number 4
Research the Education Authority Northern Ireland and its mission. Showing that you understand their goals and values can demonstrate your genuine interest in the position and how you can contribute to their objectives.
We think you need these skills to ace Senior Clerical Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative experience and proficiency in MS Office packages, especially Excel, Outlook, and Word. Include specific examples of how you've used these skills in previous roles.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your customer service skills and ability to work both independently and as part of a team. Mention your experience in handling queries and providing administrative support.
Highlight Relevant Qualifications: Clearly state your qualifications, particularly your GCSEs and any relevant certifications. This will help demonstrate that you meet the essential criteria for the role.
Showcase Communication Skills: In your application, provide examples of your verbal and written communication skills. Mention any experience you have in preparing letters, minutes, or other clerical documents.
How to prepare for a job interview at Brook Street
✨Showcase Your Administrative Skills
Be prepared to discuss your previous administrative experience in detail. Highlight specific tasks you've handled, especially those involving MS Excel, Word, and Outlook, as these are crucial for the role.
✨Demonstrate Customer Service Excellence
Since the role involves interacting with customers and clients, be ready to share examples of how you've provided excellent customer service in past positions. This will show that you can handle queries effectively.
✨Prepare for Teamwork Questions
As a good team player is essential for this position, think of instances where you've successfully collaborated with others. Be ready to explain how you contribute to a positive team environment.
✨Practice Your Communication Skills
Excellent verbal and written communication skills are key. Prepare to demonstrate these during the interview by articulating your thoughts clearly and concisely, and consider bringing examples of written work if relevant.
