Home Office - Customer Services Group
Location: Soapworks, Manchester (Salford)
Pay Rate: £16.01 per hour
Hours: 37 hours per week, Monday to Friday
Contract Length: 12 months from start date
Working Pattern: Hybrid working (60% office attendance required)
Clearance Required: CTC Clearance
About the Role
We are currently recruiting for 8 Administrative Support Officers (AO)
This is an excellent opportunity for individuals who thrive in a fast-paced environment and have strong administrative, organisational and communication skills. You'll play a key role in supporting casework processes, ensuring accuracy, efficiency and excellent service delivery.
Key Responsibilities
- Review and validate Administrative Reviews within required timescales, ensuring accuracy and compliance with procedures.
- Manage correspondence and enquiries, accurately recording and uploading relevant documentation.
- Identify and escalation safeguarding concerns in line with established processes.
- Process rejection and withdrawal cases while maintaining high levels of accuracy and quality.
- Support bail case management activities, including monitoring deadlines and reviewing case statuses.
- Provide administrative support using Home Office systems, including ATLAS, to maintain accurate case records.
- Work to productivity and quality targets while maintaining excellent attention to detail.
What We're Looking For
We're interested in candidates who can demonstrate:
- Strong administrative experience.
- Excellent attention to detail and accuracy.
- The ability to work proactively in a fast-paced environment.
- Effective time management and organisational skills.
- Strong written and verbal communication skills.
- Excellent interpersonal skills and the ability to build positive working relationships.
- Good knowledge of Microsoft Office applications, particularly Word and Excel.
Working Hours
- 37 hours per week, Monday to Friday.
What's on Offer?
- £16.01 per hour.
- Hybrid working arrangement.
- 12-month assignment with potential for extension.
- Opportunity to gain valuable experience within the Home Office.
- A supportive team environment with opportunities to develop administrative and casework skills.
Please note: Successful candidates will be required to obtain and maintain CTC clearance before starting the role.
Location: Soapworks, Manchester (Salford)
Start Date: January, subject to clearance and on-boarding requirements.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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