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- Tasks: Lead a dynamic vehicle rental branch, managing drivers and ensuring top-notch customer service.
- Company: Join a reputable vehicle rental company in Chester, known for its commitment to quality service.
- Benefits: Enjoy perks like a company car, employee discounts, and on-site parking.
- Why this job: Be part of a vibrant team, making a real impact in customer satisfaction and branch success.
- Qualifications: Must have 2 years of vehicle rental experience and a full, clean driving licence.
- Other info: Work 45 hours a week, including alternate Saturday mornings; competitive pay with OTE up to £40,000.
We are looking for a Branch Manager to run a busy Vehicle Rental outlet based in Chester. Ideally, you will have rental experience and managed a team previously. Managing drivers, a busy diary and the office function overall will be your responsibility and you'll need to think on your feet.
Key Responsibilities:
- Customer Service: Prioritising customers and delivering a high-quality service which meets the expectations of the customer.
- Communication: Effectively communicating at all levels from different backgrounds to support the development and success of the branch and the company.
You will be working 45 hours per week + every other Saturday mornings, 8.00 am to 12.30 (Depending on staff holidays).
Pay: £29,500.00 - £33,000.00 per year OTE £40,000
Benefits:
- Company car
- Employee discount
- On-site parking
Schedule: Monday to Friday 08.30 am - 5.30 pm, Saturday 08.30 am - 12 pm
Experience: Vehicle Rental: 2 years (required)
Licence/Certification: Full and Clean Driving Licence (required)
Work Location: In person
Please call Emma on (phone number removed) OR CLICK APPLY TODAY!
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Rental Branch Manager employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Branch Manager
✨Tip Number 1
Familiarise yourself with the local vehicle rental market in Chester. Understanding the competition and customer preferences can give you an edge during interviews, showing that you're proactive and knowledgeable about the industry.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific challenges you faced and how you overcame them, as this will demonstrate your capability to lead effectively.
✨Tip Number 3
Brush up on your customer service techniques. Since delivering high-quality service is crucial for this role, think of ways you've gone above and beyond for customers in previous positions and be prepared to share these stories.
✨Tip Number 4
Network with professionals in the vehicle rental industry. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals that could help you land the job.
We think you need these skills to ace Rental Branch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in vehicle rental and team management. Use specific examples to demonstrate your customer service skills and ability to manage a busy office environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your 'Can Do' attitude and effective communication skills. Mention how your previous experiences align with the responsibilities of the Branch Manager role and express your enthusiasm for the position.
Highlight Relevant Experience: In your application, emphasise your two years of vehicle rental experience and any leadership roles you've held. Discuss how you have successfully managed teams and prioritised customer satisfaction in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Brook Street
✨Showcase Your Rental Experience
Make sure to highlight your previous experience in vehicle rental during the interview. Discuss specific challenges you faced and how you overcame them, as this will demonstrate your capability to manage a busy outlet effectively.
✨Emphasise Customer Service Skills
Since customer service is a key aspect of the role, prepare examples of how you've prioritised customer needs in past positions. Be ready to discuss how you ensure high-quality service and handle difficult situations with customers.
✨Demonstrate Leadership Abilities
As a Branch Manager, you'll be leading a team. Share your experiences managing teams, including how you motivate staff and resolve conflicts. This will show that you have the necessary skills to lead effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges in a rental branch, such as managing a busy diary or dealing with unexpected issues, and prepare your responses accordingly.
