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- Tasks: Support recruitment processes and provide exceptional customer service to applicants and hiring managers.
- Company: Join a dynamic team working on meaningful Central Government recruitment campaigns.
- Benefits: Enjoy hybrid working, flexible hours, and on-the-job training with continuous support.
- Why this job: Gain hands-on experience in a high-volume environment while contributing to service improvements.
- Qualifications: Excellent communication skills and attention to detail are essential; customer service experience is a plus.
- Other info: This is a temporary role with potential for extension, based in Newport.
Recruitment Support Officer (Temporary Role) – £12.60 per hour – Hybrid (Newport, Wales) Duration: 12 months (Potential Extension) Are you looking to build your career in a dynamic and supportive environment? My client is recruiting Recruitment Support Officers to join their team. This is a fantastic opportunity to work on meaningful Central Government recruitment campaigns while gaining hands-on experience in a high-volume, service-driven environment. What You\’ll Do: Be the first point of contact for applicants and hiring managers Handle incoming calls, live chats, and emails related to recruitment processes Support internal teams by gathering information from applicant tracking systems and escalating more complex queries Deliver exceptional customer service and support throughout the candidate journey Maintain accurate records and ensure compliance with processes Highlight and contribute to service improvements Collaborate closely with team members to ensure service level agreements (SLAs) are consistently metShift Model & Hours: Hybrid working: 2 days in-office (currently Thursday & Friday), 3 days from home Office Location: Newport Working hours: Monday to Friday, 8:00 AM – 6:00 PM (flexible shift rota within these hours)Training & Support: On-the-job training provided (no formal classroom training required) Continuous support and guidance from experienced colleagues and line managersKey Skills & Attributes: Essential: Excellent communication and interpersonal skills High level of accuracy and attention to detail Ability to work effectively in a team Strong customer service focus with a professional manner Organisational skills and the ability to multitask Problem-solving mindset with a proactive attitudeDesirable: Comfortable navigating internal systems and following structured processes Numeracy and data entry skills Experience in a contact centre or customer service environment (preferred, not required)Ready to take the next step in your career? Apply now and become part of a team that values your contribution and offers real opportunities for growth. Brook Street NMR is acting as an Employment Business in relation to this vacancy
Recruitment Support Officer- Newport employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recruitment Support Officer- Newport
✨Tip Number 1
Familiarise yourself with the recruitment process and terminology. Understanding key terms and processes will help you communicate effectively with both applicants and hiring managers, showcasing your knowledge during any interactions.
✨Tip Number 2
Practice your customer service skills. Since this role involves a lot of interaction with candidates, being able to demonstrate your ability to handle queries and provide support in a friendly manner will set you apart from other candidates.
✨Tip Number 3
Get comfortable with data entry and internal systems. If you can show that you're adept at managing information accurately and efficiently, it will highlight your organisational skills and attention to detail, which are crucial for this role.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, helping you tailor your approach and questions when you engage with the hiring team.
We think you need these skills to ace Recruitment Support Officer- Newport
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Recruitment Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or recruitment support. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of your communication skills, attention to detail, and ability to work in a team, as these are crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the role.
How to prepare for a job interview at Brook Street
✨Research the Company
Before your interview, take some time to learn about the company and its values. Understanding their mission and recent projects will help you tailor your answers and show genuine interest in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service and teamwork, as these are crucial for the Recruitment Support Officer role. Practise your responses to demonstrate your communication skills and problem-solving mindset.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage multiple tasks and maintain accuracy in your work. Providing examples from past experiences can illustrate your ability to handle the demands of a high-volume environment.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your career goals.