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- Tasks: Be the friendly face of our organization, handling reception and admin tasks daily.
- Company: Join Brook Street, a reputable government organization dedicated to essential services.
- Benefits: Enjoy a full-time role with opportunities for growth and a supportive work environment.
- Why this job: Make a real impact by providing excellent customer service in a dynamic setting.
- Qualifications: Previous customer service experience, strong communication skills, and IT proficiency required.
- Other info: Guaranteed interviews for veterans and candidates with disabilities who meet criteria.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Reception Customer Services Assistant Contract Type: Temporary Contract Length: Initial contract until 21st April 2025 Location: Didcot Position Type: Full Time Brook Street is recruiting on behalf of our government client for a Reception Customer Services Assistant. Key Role Responsibilities: Provide professional front-of-house reception and administrative duties. Respond to operational needs and offer administrative support to ensure day-to-day tasks are managed effectively. Deliver high-quality reception services to staff, visitors, and collaborators. Act as the first point of contact with customers via various communication channels, ensuring excellent customer service at all times. Collaborate with team members to ensure smooth operations and effective service delivery.Knowledge and Experience Required: Previous experience in a busy customer service or reception role, maintaining professionalism and composure under pressure. Good numeracy and literacy skills. Strong communication skills, both written and verbal, with a professional telephone manner. Proficient in IT, with a good working knowledge of Microsoft Office suite and web-based applications. Able to work independently and use initiative. Strong organisational skills with the ability to manage competing deadlines and handle multiple tasks simultaneously. Confidence and experience in resolving difficult situations efficiently. A proven track record of reliability and punctuality. Experience in recording, managing, and extracting data from IT systems. Skilled in creating and adapting spreadsheets for operational needs.To Apply: Please submit your application online. This is an excellent opportunity to join a reputable government organisation and contribute to the smooth running of essential services. Apply today! Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group
Reception Customer Services Assistant employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Customer Services Assistant
✨Tip Number 1
Make sure to highlight your previous experience in customer service or reception roles during the interview. Share specific examples of how you maintained professionalism and composure under pressure, as this is crucial for the role.
✨Tip Number 2
Demonstrate your strong communication skills by practicing common customer service scenarios. Being able to articulate your thoughts clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Familiarize yourself with Microsoft Office and web-based applications, as proficiency in these tools is essential. Consider preparing a few examples of how you've used these applications effectively in past roles.
✨Tip Number 4
Showcase your organizational skills by discussing how you manage competing deadlines and handle multiple tasks. Providing concrete examples will help illustrate your ability to thrive in a busy environment.
We think you need these skills to ace Reception Customer Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience in customer service and reception roles.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in busy customer service environments. Provide specific examples of how you maintained professionalism under pressure and delivered excellent service.
Showcase Communication Skills: Since strong communication skills are essential for this role, make sure to demonstrate your written and verbal communication abilities in your application. Use clear and professional language throughout.
Submit Your Application Online: Follow the instructions provided in the job listing to submit your application online. Ensure that all required documents are included and double-check for any errors before hitting 'submit'.
How to prepare for a job interview at Brook Street
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples from your previous experience where you successfully handled customer inquiries or resolved issues. Highlight your ability to maintain professionalism under pressure.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you adapt your communication style to different audiences, whether it's face-to-face, over the phone, or via email.
✨Highlight Your IT Proficiency
The job requires proficiency in Microsoft Office and web-based applications. Be prepared to discuss your experience with these tools, including any specific tasks you've accomplished using them, such as creating spreadsheets or managing data.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to manage competing deadlines or resolve conflicts, and explain how you approached these challenges effectively.
