Administration Officer (AO) - Court Support
Location: Reading (160-163 Friar Street, RG1 1HE)
Are you organised, calm under pressure, and keen to support people to access justice? Our Client is hiring an Administration Officer to help ensure court hearings run smoothly-supporting judiciary, court users, and the wider team with frontline administration and customer-focused assistance.
What you'll be doing:
* Welcome and support court visitors (including judiciary, juries, solicitors, barristers, police, and members of the public)
* Call people into court in priority order, liaising with Court Clerks and Legal Advisers as needed
* Provide clear information about proceedings, including changes to courtrooms and hearing times
* Collect, deliver, and prepare files and bundles for judiciary and clerks; ensure papers are accurate and up to date
* Prepare rooms for hearings/tribunals/trials/meetings and clear down at the end of the day
* Arrange and support hearings, including navigating hearings via video link (onsite and remotely)
* Complete a wide range of administration: filing, printing, typing, data entry, drafting standard letters, and updating records
* Support civil and family courts, tribunals, and hearings-maintaining accurate documentation and records
* Handle enquiries at the counter and via phone/in writing; use service scripts/knowledge articles to direct users to the right support
* Process casework and related documents (e.g., standard documentation, orders, claims, fines/fees, and legal aid-related admin)
** Support enforcement/admin tasks, including financial assessments, fine collection assistance, and producing basic reports
* Contribute to health & safety operations (e.g., facility checks, issue logging, PEEPs) under team leader guidance
What you'll bring:
* Strong administrative capability with accurate data input and record-keeping
* Confident customer service approach when assisting the public, including people with potentially complex needs
* Clear communication skills, able to explain changes and next steps calmly and consistently
* Ability to work to processes and service standards using standard operating procedures
* Team mindset-supporting colleagues and judicial business beyond the immediate hearing room
* Practical flexibility to assist with urgent matter...
Administration Officer in Reading employer: Brook Street
Join a dynamic and supportive team at a leading higher education institution in Bath, where your skills as a Digital Print Assistant will be valued and nurtured. With a focus on professional development and a commitment to delivering high-quality work, you'll enjoy a collaborative work culture that prioritises customer service and excellence. This role offers the unique advantage of working in an educational environment, providing opportunities for growth and learning while contributing to meaningful projects.
