£14.01 per hour | 37 hours per week | Office-based |
If you enjoy leading from the front, keeping services running smoothly, and supporting people to do their best work-this is a brilliant opportunity. Our Client (a reputed Government organisation) is hiring a Team Leader to manage a busy administration centre for pre and post court activity, act as a senior on-site presence when required, and provide first-line leadership that makes a real difference to customers and colleagues every day.
What you'll be doing:
- Lead and support a team to deliver high quality court services and excellent customer service
- Manage workloads, allocate resources, and help ensure business priorities are met
- Monitor performance, track service targets, and take action when things need improving
- Coach, develop and motivate staff to maximise performance and wellbeing
- Handle attendance, conduct and performance matters in line with relevant policies
- Build and maintain effective relationships with judiciary, court users and partner agencies
- Act as first point of escalation for operational and customer service issues
- Support operational change and continuous improvement initiatives
- Ensure compliance with procedures, health and safety, and information security requirements
- Contribute to the efficient day-to-day running of Osprey House
What you'll bring:
- The ability to motivate, support and develop others
- Strong communication and interpersonal skills-confidence with stakeholders is key
- Excellent organisational skills and strong workload management
- Ability to analyse information and make sound operational decisions
- Competent IT/system user with the ability to work effectively in HMCTS systems
- Commitment to equality, diversity and inclusion
Ready to lead a team in a role that's fast-paced, people-focused and genuinely impactful?
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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