At a Glance
- Tasks: Support the Tissues Customer Service team with efficient administration and customer care.
- Company: Reputed client known for its commitment to quality and service.
- Benefits: Comprehensive training, supportive environment, and opportunities for career growth.
- Other info: Guaranteed interviews for veterans and military spouses meeting criteria.
- Why this job: Join a dynamic team and make a difference in vital product delivery.
- Qualifications: Strong admin skills, customer service experience, and confident communication.
The predicted salary is between 31500 - 38500 £ per year.
If you're the kind of person who keeps things running smoothly-organised, calm under pressure, and confident communicating with people-this is a brilliant opportunity. Our Client is hiring for a reputed client to join their Tissues Customer Service team and help ensure vital products are selected, dispatched and handled with care, day in day out.
What you'll be doing:
- Provide a highly professional, efficient administration service to support the Tissues Customer Service team
- Oversee and organise the selection and dispatch of tissues on time
- Support day-to-day service delivery including order receipt and product dispatch
- Handle customer complaints and contribute to a responsive customer experience
- Manage invoicing and provide legislative advice and guidance (following the required training)
- Support internal and external audit activity
- Keep accurate records and maintain oversight of relevant documentation
- Operate and upkeep the Customer Relationship Management (CRM) database and other IT-based systems used by the department
- Follow training and information manuals to give customers technical advice relating to tissue storage, tissue preparation and licensing requirements
What you'll bring:
- Strong all-round administration skills with a keen eye for accuracy and organisation
- Experience working with people in a customer service or similar role (including dealing with the public and hospital staff)
- Confident communication skills-both in person and in writing
- A good working knowledge of Word, PowerPoint and Excel
- The ability to work as part of a team to support efficient service delivery
- Confidence with figures and record keeping
- Education to at least NVQ level II (or equivalent)
- Experience and familiarity with office procedures and equipment, with the ability to make the role your own
Additional information:
You'll receive training to support you in understanding regulatory requirements and providing advice in line with information manuals and guidance provided.
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