At a Glance
- Tasks: Support court operations by preparing documents, managing records, and providing excellent customer service.
- Company: Join Brook Street, a supportive employer committed to diversity and inclusion.
- Benefits: Earn £12.86 per hour with regular management support and career development opportunities.
- Other info: Guaranteed interviews for veterans and candidates with disabilities who meet criteria.
- Why this job: Make a real difference in the community while honing your administrative skills.
- Qualifications: Strong admin skills, attention to detail, and a proactive mindset are essential.
The predicted salary is between 12.86 - 12.86 £ per hour.
If you're someone who enjoys keeping things running smoothly, taking pride in accuracy, and delivering customer service that people genuinely notice, this could be the role for you. Our Client is hiring an Administrative Officer to support the effective operation of the Courts and Family Court, helping progress cases and ensure excellent service for court users, colleagues, and other stakeholders.
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm
Pay Rate: £12.86 per hour
What you'll be doing:
- Prepare papers, files and documents for hearings, meetings and tribunals, ensuring everything is up to date.
- Create and update records on an in-house computer system, carry out data input and administration support.
- Handle post opening and dispatch, filing, photocopying and document preparation.
- Provide front-facing support (counter, written and telephone enquiries) with a helpful, prompt, "right first time" approach.
- Support court/tribunal operations by clerking hearings and ensuring papers and materials are available.
- Contact relevant parties, schedule and assist with listing/rota activity, including serving court documents and related administration.
- Check and verify documents, records and statistics against criteria, regulations and procedures.
- Produce basic statistical analysis reports and support straightforward financial processing where required.
- Contribute to continuous improvement and problem-solving within a framework of systems and processes.
What you'll bring:
- Strong administrative capability, with confident computer skills for day-to-day work.
- Excellent customer service - polite, professional and reliable, even when under pressure.
- Attention to detail and a commitment to accuracy across records, documents and outputs.
- Comfortable working to guidelines, instructions and quality standards, escalating complex issues appropriately.
- A proactive mindset, using discretion and initiative to help improve processes and deliver to workload targets.
Additional information:
You'll work as part of a team with regular management support, responsible for your own time. If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
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