At a Glance
- Tasks: Oversee service delivery and manage relationships with NHS stakeholders.
- Company: Rapidly growing healthcare services provider supporting NHS Trusts.
- Benefits: Competitive salary, benefits package, and a collaborative team environment.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a prestigious NHS setting and make a real impact in healthcare.
- Qualifications: Strong relationship management and organisational skills, preferably in healthcare.
The predicted salary is between 37800 - 46200 £ per year.
Are you an experienced relationship manager with strong operational, supply chain and stakeholder management skills? Our client, a rapidly growing healthcare services provider supporting NHS Trusts nationwide, is looking to recruit a Service Delivery Manager to oversee the delivery of a key managed service contract within an NHS environment. This is an exciting opportunity to join a successful organisation with an exceptional growth record and play a vital role in ensuring outstanding service delivery, customer satisfaction and operational excellence.
The Role
As Service Delivery Manager, you will be the main point of contact for NHS stakeholders, ensuring the smooth day-to-day delivery of services across the site. You will work closely with internal teams, suppliers and Trust staff to maintain high service standards, manage stock and purchasing processes, and support continuous improvement initiatives.
Key Responsibilities
- Manage the day-to-day delivery of onsite managed services
- Build and maintain strong relationships with NHS Trust stakeholders
- Lead and support onsite coordinators
- Oversee stock management, purchasing activities and supply chain performance
- Monitor service delivery KPIs and customer satisfaction levels
- Coordinate supplier meetings and contract reviews
- Deliver training and support to Trust staff on company systems
- Prepare reports, analyse data and provide operational insights
- Attend customer, procurement and performance review meetings
- Ensure effective communication between customers, suppliers and internal teams
About You
We're looking for a proactive and highly organised professional who can operate effectively in a fast-paced healthcare environment.
You'll Have:
- Excellent stakeholder and relationship management skills
- Strong organisational and time management abilities
- Experience managing service delivery, operations or customer contracts
- Experience within Healthcare/NHS
- Strong Excel and data analysis skills
- Good IT knowledge, including Microsoft Office
- Excellent written and verbal communication skills
- The ability to prioritise, problem solve and work under pressure
- A customer-focused approach with a passion for service excellence
What's on Offer?
- Opportunity to work within a prestigious NHS setting
- Key role within a growing, market-leading organisation
- Collaborative and supportive team environment
- Competitive salary and benefits package
Read more employer: Brook Street
Join a dynamic and supportive team at a leading higher education institution in Bath, where your skills as a Digital Print Assistant will be valued and nurtured. With a focus on professional development and a commitment to delivering high-quality work, you'll enjoy a collaborative work culture that prioritises customer service and excellence. This role offers the unique advantage of working in an educational environment, providing opportunities for growth and learning while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Read more
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Brook Street.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Brook Street.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Brook Street, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Read more
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Brook Street.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Brook Street.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Brook Street. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Brook Street. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Brook Street
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Brook Street’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
