At a Glance
- Tasks: Support admin duties, manage calls, and assist customers in challenging situations.
- Company: Brook Street, a supportive employer with a commitment to diversity.
- Benefits: Competitive pay, hybrid work model, and free all-day parking.
- Other info: Guaranteed interviews for veterans and candidates with disabilities.
- Why this job: Make a real difference by helping people navigate the justice system.
- Qualifications: Strong customer service skills and empathy required.
The predicted salary is between 12.86 - 12.86 £ per hour.
Location: Port Talbot Justice Centre, Harbourside Rd, Port Talbot, SA13 1SB
£12.86 per hour increasing to £13.25 after 12 weeks
Full time, Mon-Fri
Office-based during training, then after approximately 12 weeks: hybrid (3 days home, 2 days in the office)
Free all-day parking available at the town-centre location
If you're someone who stays calm under pressure and genuinely cares about helping people, this role could be a great fit.
What you'll be doing:
- Supporting with general admin duties, filing, updating systems, gathering court bundles for judges to review
- Answer and manage inbound calls for Courts and Tribunals
- Support customers who are often in difficult and stressful circumstances, using a professional, empathetic approach
- Liaise regularly with court and tribunal staff at processing sites across the UK
- Work scheduled shifts to maintain service coverage between 09:00-17:00, Monday to Friday
- Contribute to continuous improvement, using tools and techniques to help raise service standards
What you’ll bring:
- Strong customer service skills and the ability to communicate clearly and confidently
- Empathy and understanding, with a calm manner when handling sensitive enquiries
- Comfort working in a fast-paced contact centre environment
- Good Microsoft skills (comfortable using standard office tools)
- Reliability and flexibility, with the possibility of occasional ad hoc working at other local HMCTS offices
- Willingness to complete an Enhanced DBS
Ready to support customers with care and make an impact for Courts and Tribunals?
Admin Officer in Port Talbot employer: Brook Street
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