Receptionist (Band 2)
Patient and Client Council (PCC)
Belfast City Centre | Band 2 Salary Scale
About the Role
The Patient and Client Council (PCC) is seeking a professional and customer-focused Receptionist to join its Business Support Team. As the first point of contact for members of the public, you will provide a welcoming and efficient service while supporting a range of administrative functions across the organisation.
Key Responsibilities
- Answer and manage calls to the PCC Freephone service.
- Direct enquiries to the appropriate team members.
- Monitor and manage shared email inboxes.
- Maintain accurate records and update organisational systems.
- Provide administrative support, including filing, scanning and photocopying.
- Assist with diary management, meetings and event coordination.
- Support recruitment and induction administration.
- Maintain petty cash records and general office administration.
- Contribute positively as part of the Business Support Team.
What We're Looking For
- Excellent communication and customer service skills.
- Previous reception or administrative experience.
- Strong organisational and IT skills, including Microsoft Office.
- Ability to maintain accurate records and handle confidential information.
- A professional, friendly and approachable manner.
- Ability to work both independently and as part of a team.
Why Join PCC?
This is an excellent opportunity to play a key role in an organisation that gives a voice to the public and helps improve Health and Social Care services across Northern Ireland. You'll work in a supportive team environment while developing valuable administrative and customer service experience.
If you are organised, personable, and enjoy helping others, we'd love to hear from you.
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