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- Tasks: Support the operations team with customer service and business tasks.
- Company: Join a growing business focused on exceptional service and teamwork.
- Benefits: Part-time hours, competitive pay, and a supportive work environment.
- Why this job: Great opportunity to develop skills while contributing to a successful team.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Work 3 days a week in Nuneaton, perfect for students or those seeking flexible hours.
Job Title: Operation Support Location: Nuneaton, CV10 Salary: £21,000 – £24,000 Hours: 37.5 hours per week (flexible) Our client, a central heating specialist is seeking a proactive person to provide Operations Support to their dynamic team. The primary objective of this role is to deliver exceptional customer service and business support, contributing to the continued growth and success of the business. Key Responsibilities: Provide outstanding customer service and business support, answering calls and emails professionally and ensuring thorough follow-up on all inquiries. Liaise closely with site teams and management, ensuring accurate processing of quotations and purchase orders. Produce project documentation and paperwork as required. Maintain and update the Service Management System, ensuring data accuracy. Assist in organising the engineering team by planning work schedules and ensuring materials are available on-site when needed. Generate reports for the management team, providing insights and performance metrics. Monitor customer calls from receipt to completion, updating records throughout the process. Allocate internal engineers for call-outs and maintenance visits, ensuring SLA compliance. Ensure Quality, Health, Safety, and Environment (QHSE) documentation is maintained and accessible within company systems. Act as a key user for the Service Management System, offering training to team members as needed. Promote and uphold the company culture across all teams. Maintain people records, including new starters, leavers, and general staff changes. Complete supply chain forms for new clients and create process maps for business operations. Perform additional duties as requested by management. Qualifications and Skills: Proven experience in a customer service or business support role. Strong organisational and multitasking abilities. Excellent communication and interpersonal skills. Proficiency in service management systems and Microsoft Office Suite. Ability to work independently and as part of a collaborative team. Strong attention to detail and problem-solving skills. What We Offer: Competitive salary. Supportive and inclusive company culture. If you are passionate about delivering outstanding customer service and business support and want to contribute to a growing organisation, we encourage you to apply. Brook Street NMR is acting as an Employment Agency in relation to this vacancy
Operations Support employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support
✨Tip Number 1
Familiarize yourself with our Service Management System. Understanding how it works and being able to navigate it efficiently will show your initiative and readiness to contribute from day one.
✨Tip Number 2
Brush up on your customer service skills! Since this role heavily involves interacting with customers, demonstrating your ability to handle inquiries professionally will set you apart.
✨Tip Number 3
Highlight any experience you have in coordinating teams or managing schedules. This will be crucial for organizing the engineering team and ensuring timely responses to callouts.
✨Tip Number 4
Show your understanding of QHSE (Quality, Health, Safety, and Environment) practices. Being knowledgeable in this area will demonstrate your commitment to maintaining high standards within our operations.
We think you need these skills to ace Operations Support
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Operations Support position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service and operational support. Use specific examples that demonstrate your ability to manage calls, emails, and project documentation effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how you can contribute to the team's success by providing exceptional customer service and supporting operational needs.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Brook Street
✨Showcase Your Customer Service Skills
Since this role emphasizes exceptional customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to understand and anticipate customer needs.
✨Demonstrate Organizational Abilities
The job requires organizing the engineering team and planning work effectively. Discuss your experience with project management or any tools you’ve used to keep tasks on track. Mention how you ensure that materials are available when needed.
✨Familiarize Yourself with QHSE Standards
Understanding Quality, Health, Safety, and Environmental (QHSE) documentation is crucial. Brush up on relevant standards and be ready to discuss how you have maintained or improved compliance in previous roles.
✨Prepare for Team Collaboration Questions
This position involves liaising closely with site teams and management. Think about times when you worked as part of a team to achieve a goal. Be ready to explain how you communicate effectively and promote a positive company culture.
