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- Tasks: Support the operations team with customer service and business tasks.
- Company: Join a growing business focused on exceptional service and teamwork.
- Benefits: Part-time hours, competitive pay, and a supportive work environment.
- Why this job: Great opportunity to develop skills while contributing to a successful team.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Work 3 days a week in Nuneaton, perfect for students or those seeking flexible hours.
The predicted salary is between 23400 - 28080 £ per year.
Operations Support PART TIME £23,400 FTE (22.5 HOURS £14,040) 3 Days a week BASED IN NUNEATON The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Understanding, anticipating and delivering to customer and business needs. MAIN DUTIES AND RESPONSIBILITIES Providing support to the operational team answering calls and emails in a professional manor and ensuring all items are followed up Liaise closely with site teams and management, ensuring accurate processing of quotations and purchase orders Producing project paperwork documentation Ensuring Service Management System is up to date Helping organise the engineering team, planning in work and ensuring materials are on site at the required time. Producing reports for the management team Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage the service management system as a key user, providing training where required to others. Promote and maintain company culture throughout the teamThe above job description does not purport to be an exhaustive list of duties and responsibilities. The post ho…
Operations Support employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support
✨Tip Number 1
Familiarize yourself with our Service Management System. Understanding how it works and being able to navigate it efficiently will show your initiative and readiness to contribute from day one.
✨Tip Number 2
Brush up on your customer service skills! Since this role heavily involves interacting with customers, demonstrating your ability to handle inquiries professionally will set you apart.
✨Tip Number 3
Highlight any experience you have in coordinating teams or managing schedules. This will be crucial for organizing the engineering team and ensuring timely responses to callouts.
✨Tip Number 4
Show your understanding of QHSE (Quality, Health, Safety, and Environment) practices. Being knowledgeable in this area will demonstrate your commitment to maintaining high standards within our operations.
We think you need these skills to ace Operations Support
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Operations Support position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service and operational support. Use specific examples that demonstrate your ability to manage calls, emails, and project documentation effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how you can contribute to the team's success by providing exceptional customer service and supporting operational needs.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Brook Street
✨Showcase Your Customer Service Skills
Since this role emphasizes exceptional customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to understand and anticipate customer needs.
✨Demonstrate Organizational Abilities
The job requires organizing the engineering team and planning work effectively. Discuss your experience with project management or any tools you’ve used to keep tasks on track. Mention how you ensure that materials are available when needed.
✨Familiarize Yourself with QHSE Standards
Understanding Quality, Health, Safety, and Environmental (QHSE) documentation is crucial. Brush up on relevant standards and be ready to discuss how you have maintained or improved compliance in previous roles.
✨Prepare for Team Collaboration Questions
This position involves liaising closely with site teams and management. Think about times when you worked as part of a team to achieve a goal. Be ready to explain how you communicate effectively and promote a positive company culture.
