Operations Scheduler
Location: Tunbridge Wells
Hours: Permanent, full-time role (40 hours per week), Monday to Friday, 8.30am-5.30pm (flexibility available with 24 hours' notice)
Hybrid working flexibility from home on some days once trained
Salary: £28,000-£32,000 per annum
If you enjoy keeping things running smoothly for customers and you are at your best in a fast-paced, busy environment then this could be the role where you thrive. Our Client, a well-established specialist within their field is expanding and looking for an Operations Scheduler to join a friendly team at the heart of service delivery.
What you will be doing:
- Creating the monthly schedule for engineers across London and the South East, aligned to contract frequency
- Proactively scheduling both planned PPM visits and reactive appointments, with attention to technician patches and route/access efficiency
- Monitoring visit completion throughout the month and spotting any drop-offs early
- Scheduling larger ad-hoc works and keeping the management team updated on any service delivery concerns
- Providing high-quality, personalised customer service-by phone and email-while managing expectations
- Supporting continuous improvement by feeding back sites of concern and helping build action plans
- Sending quotations for chargeable visits and treatments
- Handling complaints promptly: flagging issues immediately, while taking ownership to resolve quickly where possible
What you will bring:
- 2 years' experience in scheduling/coordination (or a similar role)
- Excellent communication skills and a confident telephone manner
- Calm, professional confidence with both clients and engineers-especially under pressure
- Strong ability to multitask, work on your own initiative, and adapt quickly when priorities shift
- A proactive, "outside of the box" mindset
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Operations Scheduler employer: Brook Street
Join a dynamic and supportive team at a leading higher education institution in Bath, where your skills as a Digital Print Assistant will be valued and nurtured. With a focus on professional development and a commitment to delivering high-quality work, you'll enjoy a collaborative work culture that prioritises customer service and excellence. This role offers the unique advantage of working in an educational environment, providing opportunities for growth and learning while contributing to meaningful projects.
