Read more in North Shields

Location: North Shields NE29 6AR (Parking available on site)

Working Days / Hours: 37 hours Mon-Fri

Working Pattern: 9am - 5pm

Pay Rate: £12.86 per hour

If you're someone who takes pride in getting things right the first time - organised, calm under pressure, and comfortable working with people - this is a great opportunity to support the smooth running of Courts and Tribunals services. Our Client is hiring for a structured, team-based role with room to improve processes through continuous improvement.

What you'll be doing:

• Prepare papers, files and court/tribunal documents for hearings, meetings and case progression
• Create and update records on an in-house computer system; complete accurate data input
• Manage post opening and dispatch, plus general photocopying and filing
• Support the booking and organisation of meeting rooms, training and group activity - agendas, handouts and joining instructions included
• Carry out clerking duties for civil and family courts, tribunals and hearings, ensuring materials are up to date
• Assist court users by supporting listing/rota management and checking files
• Handle counter, written and telephone enquiries, delivering a helpful, prompt, polite service
• Contact relevant parties to schedule and serve documents, and execute a range of warrants where required
• Process casework using standard documentation and information (including orders, claims, fines and fees, legal aid)
• Check and verify documents, records, accounts and returns against criteria and procedures; contribute to quality standards
• Produce basic statistical analysis reports and support straightforward financial processing where needed
• Contribute to team information board (TIB) meetings and support problem-solving and small projects

What you'll bring:

• Strong administrative ability and excellent customer service mindset
• Confidence communicating professionally with the public and internal/external stakeholders
• Accurate attention to detail when inputting, checking and verifying information
• Ability to work to workload targets for throughput and accuracy
• Comfort with discretion and initiative within established systems and processes (SOPS)
• A willingness to work flexibly, including occasional ad hoc support at other local offices if required

Additional information:

You may have regular contact with court/tribunal users, including members of the judiciary and the legal profession. If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.