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- Tasks: Assist in customer service by reviewing applications and communicating with conveyancers.
- Company: Join Brook Street, a supportive partner of HM Land Registry.
- Benefits: Earn £13.90 per hour with potential for contract extension.
- Why this job: Gain valuable experience in the Public Sector while enhancing your communication skills.
- Qualifications: Strong communication skills and attention to detail required.
- Other info: Opportunity for career growth and support for veterans and candidates with disabilities.
The predicted salary is between 13 - 14 £ per hour.
Location: Southfield House, Southfield Way, Durham, DH1 5TR
Hourly rate: £13.90 per/hr
Working Days/Hours: 37hrs per week. Monday - Friday 9am - 5pm
Contract: This is a temporary position for 6 months but due to be extended pending performance and business needs.
Brook Street in partnership with HM Land Registry has a fantastic opportunity to join their team as a customer service admin. This is a great opportunity to gain valuable exposure/experience working within the Public Sector.
Responsibilities:
- Review applications that are approaching their cancellation date in line with a Standard Procedure.
- Check the application form that the original requisition was issued to the correct address.
- Assess previous actions taken to decide on most appropriate action and method of communication to the lodging conveyancer.
- Obtain appropriate application from the Work Management System (Workflow).
- Telephone lodging conveyancers to confirm if they have received previous correspondence and confirm extension of time.
- Maintain accurate records of actions taken using Points Arising Screen (PAS) and correspondence sent.
- Liaise with internal teams, when required.
- Contribute to continuous improvement by identifying recurring issues or frequent customers with applications reaching their cancellation date and any best practice.
Essential Skills and Experience:
- Ability to communicate effectively on the telephone, encompassing active listening, clear articulation and professional tone.
- Strong attention to detail and ability to follow structured procedures.
- Excellent written communication skills, particularly in drafting formal correspondence.
- Ability to manage a high-volume workload and prioritise effectively.
Clearance:
- Basic DBS Training
- No annual leave during training period.
- Please note that a period of 6 months or longer spent outside of the UK in the last 5 years will require an additional overseas police check. This will be the responsibility of the candidate to provide.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Customer Service Admin in North East employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Admin in North East
✨Tip Number 1
Get to know the company! Research HM Land Registry and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of communication over the phone, try role-playing with a friend. Focus on active listening and clear articulation to make a great impression during your calls.
✨Tip Number 3
Be ready to showcase your attention to detail. During interviews, share examples of how you've successfully followed structured procedures in past roles. This will highlight your ability to manage high-volume workloads effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you identify as a veteran or have a disability, make sure to mention it so you can take advantage of the guaranteed interview opportunities.
We think you need these skills to ace Customer Service Admin in North East
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We want to see how you can bring your unique flair to the Customer Service Admin role!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your written and verbal skills. Use clear and professional language in your application to demonstrate that you can articulate well.
Attention to Detail is Key: Pay close attention to the details in your application. We love candidates who can follow structured procedures, so make sure there are no typos or errors in your submission!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Brook Street
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Admin. Familiarise yourself with the key tasks like reviewing applications and communicating with conveyancers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since effective communication is crucial for this position, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member, focusing on active listening and maintaining a professional tone. This will prepare you for the real deal!
✨Highlight Your Attention to Detail
In your interview, be ready to discuss examples from your past experiences where your attention to detail made a difference. Whether it’s catching an error in a document or following a structured procedure, showcasing this skill will resonate well with the interviewers.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training processes, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
