At a Glance
- Tasks: Support secure examination processes and ensure accurate documentation and communication.
- Company: Join the Intellectual Property Office in Newport, a leader in compliance and innovation.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Other info: Training provided with flexible working options after initial office-based period.
- Why this job: Make a difference by ensuring accuracy in important examination processes.
- Qualifications: Strong IT skills, attention to detail, and excellent communication abilities.
The predicted salary is between 14.42 - 14.42 £ per hour.
Location: Newport, NP10 8QQ
Pay Rate: £14.42ph
Contract: Until March 2027, with possibility of extension
Start date: January 4th 2027
If you're known for being detail-focused, accurate, and dependable—and you take pride in keeping records and customers properly informed—this Secure Examination Support Administrator role could be your next step. You'll support the end-to-end processing of examinations, ensuring documentation, data, and communications meet required standards.
What you'll be doing:
- Processing forms in line with agreed quality criteria, ensuring compliance with legal requirements
- Communicating findings to customers in writing, clearly and professionally
- Accurately recording information on our databases, including uploading documents and typing details to maintain an accurate historical/legal record
- Identifying gaps or errors and reporting them promptly
- Producing accurate documentation in line with guidance
- Answering incoming telephone calls within 5 rings
- Responding to general enquiries by email/letter within 5 days of receipt, and more detailed correspondence within 3 weeks
- Supporting other teams with administrative tasks as required
- Taking part in our office Transformation programme and embracing new ways of working
What you'll bring:
- Strong IT literacy, with confidence working across databases and documents
- Exceptional accuracy and attention to detail
- Excellent prioritisation skills and a reliable, timely approach to workloads
- Confident verbal and written communication skills
- A conscientious mindset—especially when handling secure, compliance-focused processes
Additional information:
- Training is office based. The first four weeks have a minimum attendance expectation of 60%, with at least the first two weeks fully office based
- After training, you'll work hybrid with a requirement to attend the office at least 20% of your working week
- You’ll participate in rotas and may occasionally need short-notice office attendance (advance notice will be provided where multi-day attendance is required for training)
Ready to bring your accuracy and customer-focused communication to a role that matters?
Secure Examination Support Administrator - Newport, Wales employer: Brook Street
Join a dynamic and supportive team at a leading higher education institution in Bath, where your skills as a Digital Print Assistant will be valued and nurtured. With a focus on professional development and a commitment to delivering high-quality work, you'll enjoy a collaborative work culture that prioritises customer service and excellence. This role offers the unique advantage of working in an educational environment, providing opportunities for growth and learning while contributing to meaningful projects.
