At a Glance
- Tasks: Be the friendly face of our Cardiff office and support various business projects.
- Company: Join a stable organisation with a supportive team environment.
- Benefits: Flexible part-time hours, opportunity for permanent role, and varied responsibilities.
- Other info: Great chance to grow across multiple business functions.
- Why this job: Make a real impact while developing your skills in a dynamic office setting.
- Qualifications: Welsh speaker with strong admin and customer service skills.
The predicted salary is between 20250 - 24750 £ per year.
Are you an organised, customer-focused administrator who thrives in a busy office environment? We're looking for a Business Services Support Officer to join our client to be the friendly face and operational backbone of our Cardiff office. This opportunity will be part time hours at 26 per week and they are flexible on what hours are worked, business dependant.
What you'll be doing:
- Deliver a professional bilingual reception and call handling service
- Welcome visitors and act as a key point of contact for staff and customers
- Manage travel, accommodation, stationery and office supplies
- Support meeting room bookings and office facilities management
- Assist with procurement, purchasing and supplier coordination
- Support sustainability, health & safety and business continuity initiatives
- Help maintain records, archives and compliance documentation
- Provide administrative support across a variety of business projects
What we're looking for:
- Welsh Speaker
- Experience in reception, administration or office support
- Strong Microsoft Office and IT skills
- Excellent communication and customer service skills
- Ability to multitask and manage competing priorities
- High attention to detail and strong organisational skills
- Experience working in a bilingual environment
- A proactive, flexible and team-focused approach
Bonus points for:
- Procurement or facilities management experience
- Project support, records management or minute taking experience
This will be a temporary role for the first three months with the intention to then go permanent. If this is the opportunity you are looking for and you are immediately available then apply now!
Business Services Support Officer in Newport employer: Brook Street
Join a dynamic and supportive team at a leading higher education institution in Bath, where your skills as a Digital Print Assistant will be valued and nurtured. With a focus on professional development and a commitment to delivering high-quality work, you'll enjoy a collaborative work culture that prioritises customer service and excellence. This role offers the unique advantage of working in an educational environment, providing opportunities for growth and learning while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Business Services Support Officer in Newport
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Brook Street and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Brook Street and let us see your personality shine through!
We think you need these skills to ace Business Services Support Officer in Newport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Brook Street.
Get Familiar with Our Brand:Before applying, take some time to learn about Brook Street and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Brook Street
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Brook Street.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Brook Street will surely appreciate.
