Administration Officer
Location: Newport, NP19 7AA
Hourly Rate: 12.86 for the first 12 weeks, 13.25 afterwards
Working Hours: 37 hrs per week, Mon-Fr
Working Pattern: Fully office based
Duration: Until 31/03/27 with possible extension
Clearance: Basic BDS to be processed by Brook Street
Looking for a role where your organisation, attention to detail, and customer focus truly matter? Our Client is hiring for a reputed client in Newport, supporting the smooth running of the Courts and Tribunals service. If you enjoy fast-moving admin work and taking pride in delivering "right first time", this could be a great fit.
What you'll be doing:
- Preparing papers and files for court, tribunals, hearings and meetings
- Producing court/tribunal documents and drafting standard letters and correspondence
- Creating and updating records on internal systems, including data input
- Clerking civil and family courts, tribunals and hearings-ensuring materials are up to date
- Handling counter (face to face), written and telephone enquiries, supporting court users with general queries
- Assisting with listing/rota support, checking files, and contacting relevant parties
- Booking and preparing meeting rooms, agendas, joining instructions and handouts
- Supporting processing of casework by preparing standard documentation and ensuring accurate recording of court outcomes
- Checking and verifying documents and records against procedures and quality standards
- Supporting basic statistical reporting and straightforward calculations, including juror number forecasting
What you'll bring:
- Strong administrative capability with accurate record-keeping and efficient data input
- Excellent customer service-polite, prompt, helpful, and professional communication with the public and stakeholders
- Confidence working to guidelines and procedures, with initiative to improve processes within a set framework
- Able to handle competing priorities while meeting workload targets for throughput and accuracy
- Comfort working in a team, with regular management support, and openness to flexible, ad hoc duties when needed
Additional information:
- Onsite parking available (multistorey car park opposite-free when in post)
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Administration Officer in Newport employer: Brook Street
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