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- Tasks: Manage examination support cases and ensure accurate decision-making.
- Company: Join a supportive team at Brook Street in Newport.
- Benefits: Competitive hourly rate, potential for hybrid working, and training provided.
- Why this job: Perfect for detail-oriented individuals who thrive in structured environments.
- Qualifications: No specific qualifications required; just a passion for administration.
- Other info: Opportunity for career growth and guaranteed interviews for veterans and candidates with disabilities.
The predicted salary is between 11 - 17 £ per hour.
Overview
Examination Support Administrator
Location: Newport
Fully office based, with the potential for hybrid working once training is complete (minimum 20% office attendance)
Hourly rate: £14.42 per/hr
Hours: 37hrs per week, Monday - Friday 9am - 5pm
Contract: This is a temporary position for 6 months but due to be extended pending performance and business needs.
We’re looking for an Examination Support Administrator to join our busy and supportive team in Newport. This role is predominantly casework-driven, ideal for someone who enjoys working through detailed information, applying guidance accurately, and managing cases from start to finish in a structured environment.
Responsibilities
- Managing a caseload of examination support cases, processing forms in line with agreed quality standards, guidance, and legal requirements
- Reviewing, assessing, and validating information and evidence to support accurate decision-making
- Clearly communicating outcomes and decisions in writing, ensuring correspondence is accurate, professional, and timely
- Accurately recording and maintaining case data on internal systems, including uploading documentation and identifying missing, inconsistent, or incorrect information
- Producing clear and compliant documentation in line with policies and procedures
- Handling customer contact professionally and confidently:
- Responding to general enquiries by letter or email within 5 working days
- Responding to more complex or detailed correspondence within 3 weeks
Qualifications & Compliance
Clearance level (to be applied for by Brook Street upon a successful application): Basic DBS
Training provided; no annual leave during training period.
Additional clearance (if applicable): Please note that a period of 6 months or longer spent outside the UK in the last 5 years will require an additional overseas police check, which will be the candidate’s responsibility to provide.
Equality, Diversity & Veterans Support
Brook Street is proud to support the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. We are a Disability Confident Leader and hold the Gold Award status from the Defence Employer Recognition Scheme. We offer a guaranteed interview with a PSR Sourcer for eligible candidates. If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria, please reach out via the Brook Street website to register your interest and state the role you are interested in. We are committed to engaging with you. When there is a high volume of ex-military candidates/military spouses/partners who meet the criteria, Brook Street will interview the best candidates from within that group.
Admin Support in Newport employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Support in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Admin Support role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to casework and administration. We can help you with mock interviews to boost your confidence. Remember, showing your enthusiasm for the role can really set you apart!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for roles that suit your skills and interests. Tailor your approach to each application to show you’re genuinely interested!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you’re proactive and keen on the position. Plus, it keeps you on their radar!
We think you need these skills to ace Admin Support in Newport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Examination Support Administrator. We want to see how you can manage cases and communicate effectively, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clear communication, just like you’ll need in this role. Avoid jargon and make sure your points are easy to understand.
Showcase Your Attention to Detail: Since this role involves processing detailed information, it’s crucial to demonstrate your attention to detail in your application. Double-check for any typos or errors before hitting send – we’re looking for accuracy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Brook Street
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Examination Support Administrator role. Familiarise yourself with casework processes, quality standards, and the importance of accurate communication. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Prepare for Case Scenarios
Since the role involves managing a caseload, be ready to discuss how you would handle specific case scenarios. Think about examples from your past experiences where you successfully managed detailed information or resolved complex issues. This will show that you can apply guidance accurately and manage cases effectively.
✨Practice Clear Communication
As the job requires clear and professional correspondence, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions and even write out some sample emails or letters. This will help you convey your ideas confidently and ensure your written communication skills shine through.
✨Show Your Team Spirit
The role is part of a busy team, so highlight your ability to work collaboratively. Share examples of how you've supported colleagues in the past or contributed to team projects. This will demonstrate that you're not just focused on individual tasks but also value teamwork and supporting others when needed.
