At a Glance
- Tasks: Manage loan repayments and resolve customer queries while maintaining accurate records.
- Company: Join a dynamic team within the Defra Pension Team, promoting collaboration.
- Benefits: Competitive pay, hybrid work model, and potential for extension.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a difference by helping customers navigate their loan repayments.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 18 - 18 £ per hour.
Job description
Job
Title: Loan Repayments/Payments Officer (HEO) Location (can be based at any of the below offices) Birmingham, B3 1AQ Bristol, BS1 5AH York, YO1 7PX Reading, RG1 1AF Leeds, LS11 9AT Nottingham, NG2 4LA Newcastle, NE4 7YE Warrington, WA4 1HT Workington, CA14 2DD
- Working Hours: Monday to Friday, 9:00am to 5:00pm
- Working Pattern: Hybrid (60% office attendance required)
- Pay Rate: £18.00 per hour
- Assignment Length: 6-8 months
Extension Potential: Yes Security Clearance
- Basic DBS required
- Must be eligible for SC Clearance
Key Responsibilities
- Manage and progress loan repayment and reclaim cases.
- Maintain accurate, auditable records and case information.
- Communicate with customers and stakeholders via email and telephone.
- Investigate and resolve repayment-related queries.
- Analyse, interrogate and evaluate financial and case management data.
- Update spreadsheets, case logs and tracking systems.
- Escalate risks, issues and complex cases appropriately.
- Ensure compliance with data protection requirements and departmental procedures.
- Support wider activities across the Defra Pension Team as required.
- Work collaboratively with colleagues, suppliers and customers to achieve team objectives. Essential Skills &
Experience
- Excellent attention to detail with strong record-keeping abilities.
- Strong written and verbal communication skills.
- Ability to handle sensitive and confidential information professionally.
- Experience managing workloads and prioritising tasks in a fast-paced environment.
- Strong organisational skills and case management experience.
- Proficiency in Microsoft Office, particularly: o Excel (essential) o Outlook o Word
- Strong analytical and numerical skills.
- Confident contacting individuals via email and telephone to obtain information and progress cases.
- Ability to exercise sound judgement and identify escalation points.
- Flexible and resilient approach to changing priorities. D...
Loan Repayments Officer in Newcastle upon Tyne employer: Brook Street
Join a dynamic and supportive team at a leading higher education institution in Bath, where your skills as a Digital Print Assistant will be valued and nurtured. With a focus on professional development and a commitment to delivering high-quality work, you'll enjoy a collaborative work culture that prioritises customer service and excellence. This role offers the unique advantage of working in an educational environment, providing opportunities for growth and learning while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Loan Repayments Officer in Newcastle upon Tyne
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Brook Street.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Brook Street might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Loan Repayments Officer in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Brook Street will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Brook Street. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Brook Street confidence in your short-term commitment to the role.
How to prepare for a job interview at Brook Street
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Brook Street.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Brook Street that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
