Customer Service Advisor - Natural England
Bristol
£13.30 per hour
Strong call centre / telephone-based customer service experience required
4 positions available
Are you an experienced Customer Service Advisor who is confident handling a high volume of telephone enquiries?
We're looking for four experienced customer service professionals to support Natural England, providing a friendly, professional and efficient service to customers across telephone and digital channels.
This is a fantastic opportunity for someone who has worked in a call centre, contact centre or telephone-based customer service environment and enjoys speaking with customers, solving problems and delivering a great experience.
What you'll be doing
- Handling incoming calls to the Natural England general enquiries line
- Providing a professional, helpful and confident service over the telephone
- Responding to customer enquiries via email and online contact forms
- Using internal systems and knowledge resources to resolve queries at first contact wherever possible
- Accurately logging customer enquiries and updating information on the eCase system
- Escalating more complex queries to senior colleagues when required
- Using Premium Copilot to support the drafting of clear, high-quality responses
- Delivering consistently high standards of customer service across every interaction
What we're looking for
Previous call centre, contact centre or telephone-based customer service experience is essential.
You'll also need:
- Excellent telephone manner and communication skills
- Confidence dealing with a variety of customer enquiries
- A genuine passion for delivering excellent customer service
- Strong problem-solving skills and the ability to remain calm under pressure
- Confidence using multiple IT systems while speaking with customers
- Good written communication skills
- The ability to listen, understand customer needs and provide clear solutions
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Natural England Bristol Customer Service Officers employer: Brook Street
Join a dynamic and supportive team at a leading higher education institution in Bath, where your skills as a Digital Print Assistant will be valued and nurtured. With a focus on professional development and a commitment to delivering high-quality work, you'll enjoy a collaborative work culture that prioritises customer service and excellence. This role offers the unique advantage of working in an educational environment, providing opportunities for growth and learning while contributing to meaningful projects.
