Location: Milton Keynes
Hours: Full-time (temp)
Salary: £14.38
Are you passionate about delivering excellent customer outcomes and resolving issues with care and professionalism? We're looking for a Customer Resolution Executives to join a busy customer operations team, managing customer complaints and ensuring fair, timely, and effective resolutions.
What you'll be doing:
- Investigating and resolving customer complaints in line with company procedures and regulatory requirements.
- Managing your own caseload, ensuring customers are kept informed throughout the process.
- Liaising with internal departments and external stakeholders to achieve the best customer outcomes.
- Handling complex and sensitive cases, including escalated and vulnerable customer complaints.
- Maintaining accurate records and identifying root causes to support continuous improvement.
- Producing high-quality written correspondence and customer communications.
What we're looking for:
- Previous experience in a complaints, customer resolutions, customer service, or case management role.
- Excellent written and verbal communication skills.
- Strong stakeholder management and problem-solving abilities.
- Ability to prioritise workloads and meet deadlines in a fast-paced environment.
- Good Microsoft Office skills and strong attention to detail.
- Experience within financial services is advantageous but not essential.
What's in it for you:
- Opportunity to make a real difference to the customer experience.
- Supportive team environment.
- Career development and progression opportunities.
- Comprehensive training and ongoing professional development.
If you thrive on problem-solving, building relationships, and delivering exceptional customer service, we'd love to hear from you.
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Customer Resolution Executive in Milton Keynes employer: Brook Street
Join a dynamic and supportive team at a leading higher education institution in Bath, where your skills as a Digital Print Assistant will be valued and nurtured. With a focus on professional development and a commitment to delivering high-quality work, you'll enjoy a collaborative work culture that prioritises customer service and excellence. This role offers the unique advantage of working in an educational environment, providing opportunities for growth and learning while contributing to meaningful projects.
