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- Tasks: Greet patients, manage appointments, and provide essential admin support in a busy medical practice.
- Company: Join a friendly medical practice in Belfast with a supportive team.
- Benefits: Flexible part-time hours, competitive pay, and weekly payments.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Opportunity for temporary cover with potential for extension.
Receptionist/Administrator
We are seeking a professional, reliable, and friendly Receptionist/Administrator to join our client to support a busy medical practice based in Belfast. The successful candidate will play a key role in providing high-quality front-of-house service to patients and delivering essential administrative support to the clinical and management team.
Position Details
This is a part-time position, working 3 days per week, with flexibility required to provide cover across the full working week when needed (e.g., for holiday or sickness cover).
This is a 4-week temporary cover (Possible extension).
Duties
- Greet and assist patients and visitors in a courteous and professional manner.
- Answer telephone calls promptly, directing calls appropriately or taking accurate messages.
- Book, amend, and cancel patient appointments using the clinical system.
- Check in patients for appointments and manage patient flow in the waiting area.
- Handle patient enquiries in person, by phone, or email.
- Process prescription requests and repeat prescriptions in line with practice protocols.
- Ensure the reception area is tidy, welcoming, and well-stocked with relevant information.
Administrative Duties
- Maintain and update patient records accurately and confidentially.
- Manage incoming and outgoing correspondence, including scanning and filing documents.
- Assist with administrative tasks such as recalls, registration of new patients, and responding to emails.
- Liaise with clinical staff, external agencies, and other healthcare providers.
- Support the Practice Manager and clinical team with general administrative duties as required.
- Ensure adherence to confidentiality, GDPR, and safeguarding protocols at all times.
Person Specification
- Previous experience in a customer-facing or administrative role.
- Excellent communication and interpersonal skills.
- System knowledge with Vision
- Strong organisational skills and attention to detail.
- Ability to work effectively in a fast-paced and sometimes pressured environment.
- Competent IT skills including use of email, word processing, and databases.
- Flexible approach to working hours and tasks.
Working Hours
Monday-Friday, 8:30am – 18:00pm (Flexible with start and finish time)
Pay Rate
£12.50p/h (Weekly Pay)
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
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Medical Receptionist/Admin employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist/Admin
✨Tip Number 1
First things first, make sure you know the ins and outs of the medical practice you're applying to. Research their values, services, and any recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
When you get that interview, don’t just sit back and wait for questions. Prepare some thoughtful ones to ask them too! This shows you're engaged and keen to understand how you can contribute to their busy practice.
✨Tip Number 3
Practice makes perfect! Do a mock interview with a friend or family member. This will help you feel more confident and articulate when discussing your experience and skills, especially in a fast-paced environment like a medical practice.
✨Tip Number 4
Finally, don’t forget to apply through our website! We’ve got loads of resources to help you land that job, and we’re here to support you every step of the way. Let’s get you into that reception role!
We think you need these skills to ace Medical Receptionist/Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles and administrative tasks. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it professional but friendly, and explain why you’re excited about joining our team. We love seeing genuine enthusiasm for the role.
Showcase Your Communication Skills: Since this role involves a lot of interaction with patients and staff, make sure to highlight your excellent communication skills. Whether it’s through your CV or cover letter, let us know how you handle enquiries and manage patient flow.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Brook Street
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist/Admin. Familiarise yourself with the key duties listed in the job description, such as managing patient flow and handling enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is crucial. Prepare examples from your past experiences where you've effectively communicated with patients or colleagues. Practising common interview questions can also help you articulate your thoughts clearly and confidently during the interview.
✨Demonstrate Your Organisational Skills
Being organised is key in a busy medical practice. Think of specific instances where you've successfully managed multiple tasks or maintained accurate records. You might even want to bring a portfolio showcasing your organisational skills, like a sample schedule or a project you managed.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice, team dynamics, or how they handle busy periods. This not only shows your interest but also helps you gauge if the environment is the right fit for you.
