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For Companies At a Glance
- Tasks: Handle customer complaints and manage complex cases to improve outcomes.
- Company: Leading investment platform in Manchester with a focus on customer satisfaction.
- Benefits: £15.90 per hour, remote-hybrid work, and a chance to make a difference.
- Why this job: Join a dynamic team and enhance customer experiences in a regulated environment.
- Qualifications: Strong knowledge of FCA regulations and excellent communication skills.
- Other info: Temporary role starting February 23, 2026, with potential for growth.
The predicted salary is between 13 - 16 £ per hour.
A leading investment platform in Manchester is seeking a Senior Customer Complaints & Outcomes Specialist for a new role in their Customer Outcomes function. This temporary position offers £15.90 per hour with a remote-hybrid working pattern.
The candidate will ensure high-quality complaint handling while managing complex cases. Ideal applicants should have strong knowledge of FCA regulations and excellent communication skills. The role focuses on improving customer outcomes within a well-regulated environment.
Senior Complaints & Outcomes Specialist - Financial Services in Manchester employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Complaints & Outcomes Specialist - Financial Services in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the financial services sector, especially those who work in customer complaints. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on FCA regulations and complaint handling best practices. We want you to be the go-to expert in the room, so practice articulating your experience with complex cases.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise. Use examples from your past roles to demonstrate how you've improved customer outcomes and handled complaints effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Complaints & Outcomes Specialist - Financial Services in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling complaints and knowledge of FCA regulations. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving customer outcomes and how your background makes you the perfect fit for our team. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role requires excellent communication skills, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us!
How to prepare for a job interview at Brook Street
✨Know Your FCA Regulations
Make sure you brush up on your knowledge of FCA regulations before the interview. Being able to discuss these confidently will show that you understand the regulatory environment and can handle complaints effectively.
✨Prepare for Complex Scenarios
Think about some complex complaint cases you've handled in the past. Be ready to share specific examples during the interview, highlighting your problem-solving skills and how you improved customer outcomes.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences.
✨Understand the Company Culture
Research the investment platform and its values. Understanding their approach to customer service and outcomes will help you tailor your answers and demonstrate that you're a good fit for their team.