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- Tasks: Welcome visitors, manage calls, and support a busy team with various tasks.
- Company: Reputable organisation in Manchester with a focus on teamwork.
- Benefits: Competitive pay, full training, and a supportive work environment.
- Why this job: Make a positive first impression and develop your customer service skills.
- Qualifications: Strong communication skills and proficiency in Microsoft Office.
- Other info: Opportunity for growth in a dynamic and friendly workplace.
The predicted salary is between 27000 - 28000 £ per year.
Location: Manchester (M26)
£13.45 per hour (weekly pay)
Temporary - 6 months with the potential to extend past this point
Monday to Friday 0900-1500
Our Client is hiring for a reputable organisation in Manchester and is looking for a friendly, professional individual to join their team as a Reception & Customer Service Support.
What you'll be doing:
- Greeting visitors daily, ensuring they are booked in and met by the appropriate hosts
- Maintaining a tidy and welcoming reception area with all necessary stationery and materials
- Answering switchboard calls, screening, filtering, and directing them to the relevant teams
- Providing ad hoc support including taxi bookings, taking deliveries, relaying messages, and managing Tannoy announcements
- Receiving and distributing all post across the site
- Assisting with various administrative tasks as directed by your line manager
What you'll bring:
- Approachable, confident, and reliable with strong customer service skills
- Proficiency in Microsoft Office and Teams
- Excellent communication skills, with an adaptable approach to engaging with diverse stakeholders
- Resourceful and proactive, able to take initiative and handle multiple tasks effectively
- Ability to maintain confidentiality and follow health and safety procedures
Additional notes:
- Full on-the-job training and in-house health and safety induction will be provided
- You will be expected to uphold safe working practices and confidentiality at all times
- This role offers a great opportunity to develop your administrative and customer service skills within a supportive environment
If you enjoy creating a positive first impression and supporting a busy team, we'd love to hear from you! Apply now to join a dynamic organisation that values its people and their contributions.
Customer Service/Front of house in Manchester employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Front of house in Manchester
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they do will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Aim for smart-casual attire that reflects professionalism while still being approachable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position and keeping you top of mind for the hiring team.
We think you need these skills to ace Customer Service/Front of house in Manchester
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable nature that fits perfectly with our customer service ethos.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention your proficiency in Microsoft Office and Teams, and how you've successfully handled customer interactions in the past. This helps us see why you're a great fit!
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language and check for any typos or errors. A polished application shows us you’re serious about joining our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Brook Street
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of the Reception & Customer Service Support role. Familiarise yourself with tasks like greeting visitors and managing switchboard calls. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you went above and beyond to help someone, as this will highlight your approachable and confident nature.
✨Practice Your Communication
Excellent communication skills are a must for this job. Try doing mock interviews with a friend or family member, focusing on clear and concise responses. This will help you feel more comfortable when discussing your adaptability and ability to engage with diverse stakeholders.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics or the training process. This shows your interest in the role and helps you gauge if the company is the right fit for you.