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- Tasks: Support customer applications and ensure efficient processing in a dynamic public sector environment.
- Company: Join Brook Street, partnering with HM Land Registry, for a rewarding administrative role.
- Benefits: Competitive hourly rate, training provided, and potential for contract extension.
- Why this job: Gain valuable experience in the public sector while enhancing your administrative skills.
- Qualifications: Strong communication, attention to detail, and MS Office skills required.
- Other info: Opportunities for veterans and candidates with disabilities to receive guaranteed interviews.
The predicted salary is between 13 - 16 £ per hour.
Location: Wrea Brook Court, Lytham Road, Warton, Preston, PR4 1TE
OFFICE BASED
Hourly rate: £13.90 per/hr
Working Days/Hours: 37hrs per week. Monday - Friday 9am - 5pm
Contract: This is a temporary position for 6 months but due to be extended pending performance and business needs.
BROOK STREET in partnership with HM Land Registry has a fantastic opportunity to join their team as an admin officer. This is a great opportunity to gain valuable exposure/experience working within the Public Sector.
Responsibilities
- To support the efficient processing of customer applications by triaging incoming cases within 5-day Service Level Agreement (SLA), assessing documentation against established protocols, and ensuring applications are correctly routed for further action.
- To support the customer focused policy of not cancelling applications by obtaining applications that have reached their cancellation date and contacting the lodging conveyancer by telephone to confirm they have received the requisition, request they lodge any further information in writing direct on to the application and/or grant an extension of time and send correspondence confirming this, recording actions in the Points Arising Screen and ensuring applications are correctly deferred back.
- Review and triage new customer applications in line with the Standard Operating Procedures (SOP):
- a) Obtain appropriate new application from our Work Management System
- b) Assess submitted documents for completeness and compliance with legal and procedural requirements.
- c) Identify omissions or discrepancies and draft clear, professional correspondence to solicitors.
- d) Identify the nature and type of each application and record this information accurately in the case management system.
- e) Accurately allocate triaged applications to the appropriate work list or team for further processing.
Essential Skills and Experience
- Ability to communicate effectively on the telephone, encompassing active listening, clear articulation and professional tone.
- Strong attention to detail and ability to follow structured procedures.
- Excellent written communication skills, particularly in drafting formal correspondence.
- Ability to manage a high-volume workload and prioritise effectively.
- Customer Service skills
- MS Office skills - WORD, EXCEL & MS Teams in particular
- Organisational skills
- Ability to make notes in plain English
- Ability to complete data entry
Clearance
Clearance level (to be applied for by Brook Street upon a successful application): Basic DBS
Training
Training provided, what is their training plan and location of training: No annual leave during training period.
Additional information
Please note that a period of 6 months or longer spent outside of the UK in the last 5 years will require an additional overseas police check, this will be the responsibility of the candidate to provide.
BROOK STREET is proud to support the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer a guaranteed interview with a PSR Sourcer. If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, please reach out via the Brook Street website to register your interest and state the role you are interested in. We are committed to engaging with you. In cases of high volumes of ex-military candidates/military spouses/partners, Brook Street will interview the best candidates from within that group.
Administrative Officer in Lytham St Annes employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer in Lytham St Annes
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at HM Land Registry or similar organisations. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and scenarios related to administrative roles. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show off your skills! During the interview, be ready to share specific examples of how you've used your attention to detail and customer service skills in past roles. This will demonstrate that you’re the right fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Administrative Officer in Lytham St Annes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Administrative Officer. Use keywords from the job description to show that you understand what they're looking for.
Show Off Your Writing Skills: Since excellent written communication is key for this role, take the time to draft clear and professional correspondence in your application. This is your chance to demonstrate your attention to detail and ability to articulate effectively.
Highlight Relevant Experience: If you've got experience in customer service or administrative roles, make sure to showcase it! Talk about how you've managed workloads, triaged applications, or communicated with clients in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen on joining our team!
How to prepare for a job interview at Brook Street
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administrative Officer. Familiarise yourself with the key tasks like triaging applications and drafting correspondence. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since effective communication is crucial for this position, practice articulating your thoughts clearly. You might be asked to demonstrate how you would handle a customer query over the phone, so consider role-playing with a friend to refine your active listening and professional tone.
✨Highlight Your Attention to Detail
Given the importance of accuracy in processing applications, be prepared to discuss examples from your past where your attention to detail made a difference. Whether it’s catching errors in documents or ensuring compliance with procedures, showcasing this skill can set you apart.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would manage a high-volume workload or prioritise tasks effectively. Practising these scenarios can help you respond with confidence and demonstrate your organisational skills.
