West London Family Court - AO

Administrative Officer (AO)

Location: Feltham, London, TW14 0LS
Working Days / Hours: 37 Hours
Working Pattern: Mon - Fri
Pay Rate: £15.59
Level of Clearance Required: Basic DBS

Joining a reputed client in the Government means you'll play a vital part in keeping courts and tribunals running smoothly-supporting teams who help progress cases, maintain accurate records, and deliver an excellent service to the public.

What you'll be doing:

• Preparing papers, files and documents for court, tribunals, hearings and meetings




• Producing standard correspondence, minutes, notes and reports in line with guidelines




• Updating records and data input on in-house systems, including creating and maintaining files




• Post opening and dispatch, and organising meeting rooms, agenda materials and joining instructions




• Clerking civil and family courts/tribunals/hearings to ensure papers and materials are up to date




• Handling counter (face-to-face), written and telephone enquiries, providing a helpful \"right first time\" service




• Supporting listing and rota management, checking files and contacting relevant parties as required




• Working to workload targets for throughput and accuracy while processing standard documentation and information




• Checking and verifying documents, records, accounts, claims and returns against criteria and procedures




• Producing basic statistical analysis reports and carrying out straightforward financial processing where needed




• Communicating professionally with the judiciary, court/tribunal users and internal/external stakeholders




• Working collaboratively with your team to apply continuous improvement and contribute to small projects

What you'll bring:

• Excellent customer service skills, with a calm, polite and prompt approach




• Strong administration capability, including filing, document preparation and accurate record-keeping




• Confidence using computers and maintaining high-quality data input




• The ability to follow processes and instructions, with discretion and initiative within set frameworks




• A team-first mindset, with regular management support and ownership of your own time




• Attention to detail for checking, verifying and interpreting information accurately




• Willingness to be flexible-occasional ad hoc working at other local offices may be required, depending on the role

Additional information:

• There may be opportunities for limited advice or support to others, depending on the position.




• In some roles, you'll have regular contact with court/tribunal users, including members of the judiciary and the legal profession.

If you're organised, service-focused, and ready to make a meaningful difference in a role where accuracy and people really matter, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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