Court Usher / Admin Officer in London

Brook Street currently have a great opportunity to work with the Ministry of Justice in Welshpool on a part time basis. This position is temporary with anticipated extension, currently until 17/07/26. Successful candidates will be required to complete compliance checks which include referencing and an enhanced DBS.

Start date: ASAP, clearance dependant

Pay rate: £12.36 per hour for the initial 12 weeks increasing to £13.25 thereafter

Hours - Part time (Monday - Wednesday)

Key responsibilities

• Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date
• Assisting court users, supporting listing and rota management, checking files
• Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees, including the use of chip and pin
• Preparing papers and files for court, tribunals, hearings and meetings
• Producing court/tribunal documents
• General photocopying and filing
• Creating and updating records on in-house computer system and data input
• Post opening and dispatch
• Booking, preparing and organising meeting rooms, supporting training courses and other group activities
• Preparing meeting agenda, joining instructions, handouts
• Drafting standard letters and correspondence, minutes, notes, reports, submissions according to guidelines and instructions
• Handling counter (face to face), written and telephone enquiries
• Working as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive
• Problem solving, assessing the impact of new SOPS, contributing to small projects
• Undertaking ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S roles
• Processing casework including standard documentation and information, court orders, claims, fines and fees, legal aid
• Resulting courts accurately, interpreting accurately the information required on a court file
• Working to workload targets in terms of throughput and accuracy
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures
• Ensuring compliance and administration documentation meet quality standards
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports etc.
• Undertaking calculations and producing basic statistical analysis reports
• Communicating with the public, judiciary, other court and tribunal users and representatives of other agencies and organisations
• Delivering a helpful, prompt, polite and "right first time" service to our internal and external customers

Skills & Qualifications

• 5 GCSE passes (or equivalent) grades A*-C, or NVQ Business Administration level II or Administrative experience
• Relevant computer skills to undertake the level of work required

This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street will offer you a guaranteed interview with a PSR Sourcer.