Tribunal Hearing Centre Administrative Officer (Clerking Support) - Temp Contract
Location: London
What you’ll be doing
- Welcome members of the public, legal representatives, and judicial panel members in person and by telephone
- Process correspondence in both manual and electronic formats, following current guidance
- Update appeals and hearing outcomes on the database accurately and in a timely way
- Support the day-to-day running of hearings-helping ensure matters are managed on time and in line with clerking guidance, including recording of the hearing
- Draft standard correspondence and respond to customer queries so people understand the hearing process
- Support listings and scheduling, including reacting to urgent matters and ensuring judicial time is used efficiently
- Maintain strong administration and data entry standards, including secure information handling and compliance with retention/data loss protocols
- Contribute to operational and health & safety activity, including issue logging and facility checks
- Use service scripts and knowledge articles to signpost users to appropriate support, including for users with complex needs
What you’ll bring
- Strong customer service skills, with confidence dealing with the general public, legal representatives, and Judiciary
- Excellent administrative capability and strong IT confidence-Microsoft Office, Excel and Teams
- Clear, professional communication-both written and verbal
- A calm, responsive approach when handling queries on the day, including managing potential escalation appropriately
- Accuracy and attention to detail, especially when updating records and producing documents
Additional information
- Monday to Friday, 9:00am-5:00pm (fully office based)
- Pay: £13.36 per hour for 12 weeks, then £15.59
- Clearance: Basic DBS to be processed by Brook Street
- Assignment until 31/03/27, with the possibility of extension
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
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Administration Officer in London employer: Brook Street
Join a dynamic and supportive team at a leading higher education institution in Bath, where your skills as a Digital Print Assistant will be valued and nurtured. With a focus on professional development and a commitment to delivering high-quality work, you'll enjoy a collaborative work culture that prioritises customer service and excellence. This role offers the unique advantage of working in an educational environment, providing opportunities for growth and learning while contributing to meaningful projects.
