At a Glance
- Tasks: Be the friendly face of the Probation Service, handling reception and admin duties.
- Company: Join Brook Street, a supportive employer committed to diversity and inclusion.
- Benefits: Earn £12.86 - £14.41 per hour with training and career growth opportunities.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Guaranteed interviews for veterans and candidates with disabilities.
The predicted salary is between 12 - 14 £ per hour.
NPS East Hill Probation Role: Receptionist / Administrator
Contract Duration: Until April 2026
Pay Rate: £12.86 per hour - £14.41 per hour
Location: Wandsworth, London
Overview of the Role
This is an administrative role based within the Probation Service (PS) Directorate of HMPPS. The post holder will report to a designated Line Manager and support the delivery of business-specific and transactional office-based activities. The role involves working collaboratively with team members to provide reception duties alongside a broad range of administrative support services. The post holder may be required to support multiple teams or functions within the operational area and provide cover during periods of absence; appropriate training will be provided. The post holder must promote equality, diversity, and anti-discriminatory practice and adhere to all policies regarding the sensitive and confidential nature of the information handled.
Summary of the Role
To provide an effective and efficient first point of contact for all visitors and telephone callers, while undertaking administrative duties in line with service policies and procedures.
Responsibilities and Duties
- Act as the first point of contact for the Probation Service, welcoming people on probation and visitors professionally, both face-to-face and via telephone and email.
- Log arrivals and departures, notify appropriate staff members, and issue visitor passes and security fobs as required.
- Use tact, diplomacy, and situational awareness to help diffuse potentially challenging situations, recognising when additional internal or external support (e.g. security or police) may be required.
- Remain alert to conversations that may indicate safeguarding or risk concerns and take appropriate action, including notifying the Probation Practitioner and updating relevant systems (e.g. Delius).
- Respond to general enquiries regarding the Probation Service and local support services (e.g. food banks), referring more complex queries to appropriate managers.
- Manage building logistics, including mail handling, ordering PPE and stationery, managing deliveries, and overseeing meeting room, hot desk, and car parking bookings.
- Support meetings and events, including room setup and registration where required.
- Process bus fares and travel warrant for people on probation and manage petty cash, including collection and transportation between Probation properties.
Locations
NPS - PSR2 BAND 2 - East Hill in London, Wandsworth employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NPS - PSR2 BAND 2 - East Hill in London, Wandsworth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on common questions related to administrative roles and think about how your experiences align with the responsibilities of the position.
✨Tip Number 3
Be proactive! If you see a role that interests you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Stay organised! Keep track of the jobs you’ve applied for, the dates, and any follow-up actions. This will help you manage your applications effectively and ensure you don’t miss any opportunities to shine.
We think you need these skills to ace NPS - PSR2 BAND 2 - East Hill in London, Wandsworth
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application: Make sure to customise your application to fit the job description. Highlight your relevant skills and experiences that match the responsibilities of the Receptionist/Administrator role. This shows us that you’ve done your homework and are genuinely interested!
Keep It Clear and Concise: We appreciate a well-structured application. Use clear language and keep your sentences concise. Avoid jargon unless it’s relevant to the role. This makes it easier for us to see your qualifications at a glance!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Brook Street
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Receptionist/Administrator role within the Probation Service. Familiarise yourself with the key tasks like managing visitor logs and handling enquiries, so you can confidently discuss how your skills align with these duties.
✨Showcase Your Communication Skills
As the first point of contact, strong communication is crucial. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will demonstrate your ability to handle sensitive conversations with tact and professionalism.
✨Highlight Your Teamwork Experience
This role involves working collaboratively with various teams. Think of specific instances where you've successfully worked as part of a team, supported colleagues, or contributed to a positive work environment. Be ready to share these stories during your interview.
✨Emphasise Your Commitment to Equality and Diversity
Given the importance of promoting equality and anti-discriminatory practices in this role, be prepared to discuss your understanding of these values. Share any relevant experiences that showcase your commitment to creating an inclusive environment.
