Job description Job Title: Loan Repayments/Payments Officer (HEO) Location (can be based at any of the below offices) Birmingham, B3 1AQ Bristol, BS1 5AH York, YO1 7PX Reading, RG1 1AF Leeds, LS11 9AT Nottingham, NG2 4LA Newcastle, NE4 7YE Warrington, WA4 1HT Workington, CA14 2DD Working Hours: Monday to Friday, 9:00am to 5:00pm Working Pattern: Hybrid (60% office attendance required) Pay Rate: £18.00 per hour Start Date: ASAP - subject to compliance checks Assignment Length: 6-8 months Extension Potential: Yes Security Clearance: Basic DBS required Must be eligible for SC Clearance Key Responsibilities Manage and progress loan repayment and reclaim cases. Maintain accurate, auditable records and case information. Communicate with customers and stakeholders via email and telephone. Investigate and resolve repayment-related queries. Analyse, interrogate and evaluate financial and case management data. Update spreadsheets, case logs and tracking systems. Escalate risks, issues and complex cases appropriately. Ensure compliance with data protection requirements and departmental procedures. Support wider activities across the Defra Pension Team as required. Work collaboratively with colleagues, suppliers and customers to achieve team objectives. Essential Skills however, candidates must be willing to learn pension processes and follow established guidance. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website. TPBN1_UKTJ
Loan Repayments Officer employer: Brook Street
Join a dynamic and supportive team at a leading higher education institution in Bath, where your skills as a Digital Print Assistant will be valued and nurtured. With a focus on professional development and a commitment to delivering high-quality work, you'll enjoy a collaborative work culture that prioritises customer service and excellence. This role offers the unique advantage of working in an educational environment, providing opportunities for growth and learning while contributing to meaningful projects.
