At a Glance
- Tasks: Provide operational and administrative support for court hearings in Liverpool.
- Company: Reputed client with a commitment to service and support.
- Benefits: Competitive pay, full-time hours, and a supportive work environment.
- Other info: Guaranteed interviews for veterans and candidates with disabilities.
- Why this job: Make a real difference by helping people navigate complex situations.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 13.25 - 13.25 £ per hour.
Location: Liverpool, L2 2BX
Additional information: Full-time role: 37 hours per week, office based. Pay rate: £13.25 per hour.
If you enjoy helping people through complex situations, working with care and clarity, and keeping day-to-day operations running smoothly, this is a role where your effort genuinely matters. Our Client is hiring for a reputed client to provide operational and administrative support across civil and family court hearings and services in Liverpool.
What you'll be doing:
- Deliver customer service by completing administrative tasks that help set up, facilitate and conclude hearings.
- Support users and stakeholders through a range of contact methods - face to face, telephone (incoming and outbound), and correspondence in different formats.
- Use HMCTS service scripts and knowledge articles to guide people to the right services and provide clear information (including for users with more complex needs).
- Follow complaints policies and procedures, responding promptly and updating OPTIC as required to help prevent escalation.
- Process work using standard operating procedures to meet performance targets and maintain service standards.
- Handle case files with accurate data entry and secure information management, following retention and data loss protocols.
- Support jury service tasks, including selection, deferral, reassignment and attendance tracking, plus processing related expenses and court fees.
- Assist with listing and scheduling to support efficient use of judicial time, including responsiveness to urgent matters.
- Help with enforcement support, including financial assessments, assisting fine collection, and producing basic statistical and financial reports.
- Contribute to health and safety operations (including PEEPs, facility checks, issue logging and key/safety governance under team leader guidance).
What you'll bring:
- Confidence delivering calm, clear support to users - especially when needs are complex or sensitive.
- Strong attention to detail when managing information, data entry and records.
- A professional, service-minded approach to communication and administration.
- The ability to follow procedures while still responding quickly when situations require immediate action.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Operational Support Officer in Liverpool employer: Brook Street
Join a dynamic and supportive team at a leading higher education institution in Bath, where your skills as a Digital Print Assistant will be valued and nurtured. With a focus on professional development and a commitment to delivering high-quality work, you'll enjoy a collaborative work culture that prioritises customer service and excellence. This role offers the unique advantage of working in an educational environment, providing opportunities for growth and learning while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officer in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brook Street. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brook Street before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operational Support Officer in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brook Street:Your cover letter is your chance to shine! Tell us why you want to work at Brook Street specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brook Street!
How to prepare for a job interview at Brook Street
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
