At a Glance
- Tasks: Support day-to-day operations and manage administrative processes for a reputable Government client.
- Company: Join a supportive team at Brook Street, committed to diversity and inclusion.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Guaranteed interviews for veterans and candidates with disabilities who meet criteria.
- Why this job: Make a real difference behind the scenes while developing your administrative skills.
- Qualifications: Five GCSEs at Grade C or above and strong communication skills.
The predicted salary is between 14.81 - 14.81 £ per hour.
If you're organised, confident with emails, and enjoy making things run smoothly behind the scenes, this temporary administrative role is a great opportunity to contribute to day-to-day operations with a reputable Government client. You'll be working under general supervision, following clear procedures, while using your judgement to resolve routine issues and support operational needs.
What you'll be doing:
- Monitor and respond to emails in the team inbox throughout the day, ensuring enquiries are handled in line with policy.
- Support travel and booking-related queries, including air, hotel, rail and hire car bookings - providing advice and lifting booking restrictions when required.
- Deal with complaints and day-to-day issues effectively and professionally.
- Oversee administrative processes and procedures to ensure they're followed accurately.
- Manage insurance and accident management claims in line with policy requirements.
- Act as an administrative liaison with internal and/or external contacts.
- Prepare routine correspondence and produce fortnightly consolidated travel invoices.
What you'll bring:
- A careful, process-driven approach, with confidence to apply instructions and exercise some independent judgement under general supervision.
- Strong communication skills - clear and professional in both writing and conversation.
- Solid administrative experience and a good working knowledge of Microsoft Office.
- The ability to stay calm and responsive when handling enquiries and complaints.
Additional information:
You'll need to meet the education/experience criteria below to be considered:
- Five GCSEs at Grade C or above (including English Language or equivalent).
- NVQ Business Administration Level 2 (or suitable clerical experience).
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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